Question 1

How quickly can we get started with PackProof?

Accepted Answer

Most teams are capturing their first packing evidence within 30 minutes of signing up. Our mobile app takes less than 5 minutes to download and configure, and our web dashboard is instantly accessible.

Question 2

Do we need special equipment or hardware?

Accepted Answer

No special equipment needed. PackProof works on any smartphone or tablet (iOS or Android). Your team uses their existing devices or company-provided phones to capture evidence.

Question 3

How does the free trial work?

Accepted Answer

All paid plans include a 14-day free trial with full access to features. No credit card required to start. You can upgrade to a paid plan anytime during or after the trial.

Question 4

Can we integrate PackProof with our existing systems?

Accepted Answer

Yes. Professional and Enterprise plans include API access for integration with your WMS, TMS, ERP, or other systems. We also offer pre-built integrations with popular platforms.

Question 5

What types of evidence can we capture?

Accepted Answer

You can capture photos, videos, or both. All evidence is automatically timestamped with date, time, location, user, and any custom metadata you configure (order numbers, tracking IDs, etc.).

Question 6

How long does it take to document each packing event?

Accepted Answer

Most users capture evidence in 15-60 seconds depending on complexity. Simple packages take 15-20 seconds, while detailed container loads may take 45-60 seconds.

Question 7

Can multiple team members capture evidence simultaneously?

Accepted Answer

Yes. All users on your account can capture evidence at the same time. There are no limits on concurrent users.

Question 8

What happens if there's no internet connection?

Accepted Answer

Evidence is saved locally on the device and automatically uploaded when connection is restored. Your team can continue working offline without interruption.

Question 9

How secure is our evidence?

Accepted Answer

Every file is sealed with a unique SHA-512 digital fingerprint at the moment of capture, making any tampering immediately detectable. All evidence is also encrypted in transit (TLS 1.3) and at rest (AES-256). We maintain SOC 2 Type II compliance and undergo regular third-party security audits.

Question 10

Where is our data stored?

Accepted Answer

Data is stored in secure, redundant data centers with 99.9% uptime SLA and automatic failover protection.

Question 11

Can evidence be deleted or modified?

Accepted Answer

Evidence cannot be modified once captured. Only authorized administrators can delete evidence, and all deletions are logged in tamper-proof audit trails. This ensures evidence integrity for legal and compliance purposes.

Question 12

Is PackProof compliant with data protection regulations?

Accepted Answer

Yes. We comply with GDPR, CCPA, and other major data protection regulations. Enterprise customers can sign custom DPAs (Data Processing Agreements) to meet specific compliance requirements.

Question 13

How do we retrieve evidence when a dispute arises?

Accepted Answer

Search by date, user, order number, tracking ID, or any custom metadata. Evidence appears instantly in the web dashboard or mobile app. You can download or share directly from the platform.

Question 14

Can we share evidence with customers or partners?

Accepted Answer

Yes. Generate secure, time-limited sharing links that allow external parties to view specific evidence without requiring a PackProof account. Perfect for insurance claims, customer disputes, or partner verification.

Question 15

What formats can we export evidence in?

Accepted Answer

Export individual items or bulk evidence in ZIP files. Photos export as JPG, videos as MP4. All exports include metadata (timestamps, locations, users) in both human-readable and machine-readable formats.

Question 16

Can evidence be used in legal proceedings?

Accepted Answer

Yes. Every piece of evidence includes a SHA-512 digital fingerprint — a cryptographic seal that proves the file hasn't been altered since capture. Combined with audit trails and chain of custody records, PackProof evidence is designed to be independently verifiable and legally admissible.

Question 17

What counts as a "packing event"?

Accepted Answer

A packing event is each instance where evidence is captured and saved. This could be documenting a single package, a pallet, a container, or any shipment. Multiple photos/videos of the same packing session count as one event.

Question 18

What happens if we exceed our plan limits?

Accepted Answer

If you approach your plan limits, we'll notify you in advance. You can upgrade to a higher plan anytime. We never stop evidence capture or delete data due to overage — we'll work with you to find the right plan.

Question 19

Can we change plans or cancel anytime?

Accepted Answer

Yes. Upgrade or downgrade plans anytime with changes taking effect at your next billing cycle. Cancel anytime with 90 days to export your data before deletion.

Question 20

Do you offer discounts for annual billing?

Accepted Answer

Yes. Annual billing includes a 20% discount compared to monthly billing. Contact our sales team for annual pricing details.

Question 21

What support options are available?

Accepted Answer

All plans include email support. Professional plans add priority chat support. Enterprise plans include phone support and a dedicated account manager. Our support team typically responds within 4 hours for email and within 1 hour for chat.

Question 22

Do you provide training for our team?

Accepted Answer

Yes. All plans include access to video tutorials and documentation. Enterprise plans include live onboarding sessions and custom training for your team.

Question 23

What if we need help with implementation?

Accepted Answer

Our customer success team helps with onboarding, workflow design, and integration setup. Enterprise customers get dedicated implementation support with ongoing optimization recommendations.

Frequently Asked Questions

Getting Started

Evidence Capture

Security & Compliance

Using Evidence

Billing & Plans

Support

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