Privacy Policy

Last Updated: January 2026

PackProof Pty Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our packing evidence platform.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, company name, phone number)
  • Payment information (processed securely through third-party payment processors)
  • Evidence data (photos, videos, timestamps, location data, metadata)
  • Usage data (how you interact with our platform, features used, performance data)
  • Communications (support requests, feedback, correspondence)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security vulnerabilities
  • Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (cloud hosting, payment processing, analytics)
  • Legal Requirements: When required by law, subpoena, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption in transit (TLS 1.3) and at rest (AES-256)
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • SOC 2 Type II compliance and regular audits
  • Incident response and breach notification procedures

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can configure custom retention periods for your evidence data. After account cancellation, we retain your data for 90 days before permanent deletion.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Export: Request a copy of your data in a portable format
  • Object: Object to processing of your information
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@packproof.com.au.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve our services. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us.