Drivers pick up freight and deliver it. When damage is claimed at delivery, the shipper says it was loaded fine and the driver gets blamed. PackProof gives trucking operations certified evidence of load condition at pickup — before the truck moves.
When freight is damaged at delivery, the carrier is blamed by default. Without certified evidence of load condition at pickup, drivers and fleets have no defence.
Without loading evidence, damage discovered at delivery defaults to the carrier. The shipper claims it was loaded in good condition, and the driver has no proof to the contrary.
"SLC" (shipper load and count) puts all liability on the shipper, but without evidence, the carrier absorbs it anyway. Written notations do not hold up against a formal damage claim.
Drivers at loading docks face time pressure and skip photo documentation. Every minute spent on evidence capture is a minute of potential detention — so it does not happen.
Freight damage claims reduce already-thin carrier margins and increase insurance costs. Without evidence to dispute them, carriers pay claims they did not cause.
The problem is not driver negligence — it is the absence of a fast, credible evidence process designed for the realities of dock operations and driver workflows.
Drivers rely on BOL notations and memory, not certified visual records. There is no consistent, verifiable way to document load condition before departure.
Timestamps are editable, photos and videos are unverified, and storage is disorganised. A photo from a driver's camera roll proves nothing in a formal claims process.
Without independent evidence, the carrier is caught in the middle. The shipper says it was loaded fine, the receiver says it arrived damaged, and the carrier has no defence.
New drivers are not trained on evidence capture, and processes vary by fleet. When a driver leaves, whatever documentation habits they had leave with them.
By the time a claim arrives, loading evidence — if it existed — is lost or forgotten. Camera roll photos and videos have been deleted, and details have faded from memory.
PackProof gives drivers and fleets certified evidence of load condition at pickup — fast enough for the dock, strong enough for a claims dispute.
Drivers capture SHA-512 certified photos and videos of load condition at pickup, creating tamper-proof evidence before the truck departs. Every capture is fingerprinted and immutable.
When damage is claimed at delivery, the verification certificate proves the load was in good condition at origin. Liability shifts to the correct party — shipper, carrier, or receiver.
Designed for dock time constraints, evidence capture takes 30-60 seconds per load. No app installation, no training sessions — just open and shoot from any smartphone.
Drivers and dispatchers can retrieve verification certificates from any device when a claim is filed. No waiting on office staff to dig through archives.
Four steps. No special equipment. Certified shipment evidence on every load.
Driver arrives at the loading dock. Standard pickup process begins — check in, receive BOL, and prepare for loading.
Capture photos or video of freight condition using PackProof before departure. Capture takes 30-60 seconds. Evidence is SHA-512 certified with verified timestamp and GPS location automatically.
Deliver freight with standard BOL and POD process. The certified loading evidence is stored securely and linked to the shipment record.
Pull the verification certificate showing load condition at origin. Share it with the claims adjuster, broker, or shipper in seconds — from any device.
Give every driver certified evidence of load condition at pickup. Defend against claims you did not cause. Free 14-day trial — no credit card required.