Replace the ten-photo move-in folder with a single sealed walkthrough. Verifiable, tamper-proof, and defensible at bond authorities, tenancy tribunals, and insurers.
What was the condition at move-in, and what was it at move-out? The traditional answer — a checklist and a folder of photos — no longer holds up. Tribunals, bond authorities, and tenants increasingly want evidence that has not been edited or backdated.
Photos sit in agent inboxes and shared drives with editable EXIF metadata. Bond authorities and tribunals discount them every time.
Without sealed evidence of the move-in state, tenants get billed for damage that was already there — and lose trust in the agent and the landlord.
When the evidence trail is weak, even legitimate claims fail. The cost of bond top-ups, repairs, and re-letting gets passed back to the owner.
Bond hearings, agent escalations, owner conversations, repair quotes. Hours of staff time per property and none of it billable.
Bond authorities and tribunals exist to protect tenants from arbitrary deductions. In the absence of compelling, authenticated evidence from the landlord or agent, that protection rules the outcome.
Timestamps, GPS, device IDs can all be rewritten with free software. Bond authorities know this and treat unverified phone photos as evidence with little weight.
A written report describing every room can't convey what the carpet, walls, and fittings actually looked like. Disputes about specific marks or stains have nothing visual to anchor on.
A photo the tenant has never seen is easy to dispute later. Without a shared record of the same moment, every claim becomes the agent's word against the tenant's.
When the move-in baseline is fuzzy, tenants successfully argue that everything is fair wear and tear. Without a clear "before", the landlord has nothing concrete to point to.
A single sealed walkthrough at move-in. A single sealed walkthrough at move-out. Both attached to the same lease. Disputes resolve faster, bond decisions stick, and tenants get a fair deal too.
Every room, appliance, fitting, and outdoor space captured in one continuous take at move-in. Repeated at move-out. Two records, one lease, one source of truth.
SHA-512 sealing makes the recording tamper-proof from the moment of capture. Bond authorities, tenancy tribunals, and small-claims courts accept it.
The tenant receives a link to the ingoing recording and can verify the file themselves before signing. By move-out, no part of the baseline is in dispute.
Tenants aren't charged for pre-existing damage. Landlords recover legitimate damage with evidence that holds up. The agent stops being the middleman in every argument.
No new equipment. No new admin. The same simple workflow at every property, every changeover.
On handover day, open PackProof on a phone or tablet. Record every room, every appliance, fittings, fixtures, and outdoor areas in one continuous take — with the tenant present.
PackProof hashes, timestamps, and locks the recording. The tenant receives a verification link tied to their lease and can review it before signing the ingoing condition report.
Same workflow at end of lease. The same lease now has a clear before and after, captured in the same way, at the same level of detail.
Bond authority, insurer, owner, and tenant all see the same verified evidence. Release the bond cleanly on a clean property. Quote and claim with confidence on a damaged one.
A single sealed walkthrough. Tamper-proof. Time-stamped. Ready when the bond claim lands.