Capture the full state of every vehicle at pickup and return — exterior, interior, fuel gauge, and odometer — in one sealed walkaround. Settle damage, fuel, and mileage disputes with evidence customers and insurers cannot argue with.
Fuel level. Odometer reading. Body panels. Interior condition. When the customer disagrees with what you find, your only defence is what you captured at pickup. Without sealed evidence, the dispute usually goes to the customer — or quietly comes out of your margin.
Fuel disputes are the most common claim in the industry. Without a clear, time-stamped record of the gauge at pickup AND return, the refuelling fee is impossible to justify.
When a customer hits the kilometre cap, they often argue the odometer was higher at pickup. A grainy depot photo of the cluster does not hold up — and recovering excess-mileage fees fails.
Dents, scuffs, kerb damage, cracked trim. Without a verifiable walkaround at pickup, every panel-by-panel claim becomes the customer's word against the depot's memory.
Smoking, pet hair, food stains, vape residue. Cleaning fees and detailing charges get reversed when there's no documented baseline of how the cabin looked at handover.
Insurers, card networks, and consumer authorities all share one expectation: the operator must prove condition at pickup with evidence that cannot have been altered after the fact. Most fleet workflows do not produce that.
EXIF timestamps, GPS coordinates, and device IDs can all be rewritten with free software. Insurers and card networks treat depot phone photos as unverified by default.
Standard "damage diagram" workflows focus on panels and miss the two most-disputed data points entirely — the fuel gauge reading and the odometer.
Damage assessments happen hours or days after the keys come back. By then, the depot phone has cycled through hundreds of cars and the original walkaround is buried.
A walkaround the customer hasn't seen and acknowledged is easy to dispute later. Without a shared record of the same moment, every claim becomes a he-said-she-said.
A single sealed walkaround at pickup and another at return — capturing the exterior, the interior, the fuel gauge, and the odometer in one continuous take. Disputes resolve in minutes, not weeks.
The walkaround captures the cluster on camera alongside every panel. No more arguing about what the dial showed — the evidence is in the recording.
Every recording carries a SHA-512 cryptographic seal, a server-verified timestamp, and a tamper-proof chain of custody. Insurers, card networks, and tribunals accept it.
Customers receive a verification link tied to the booking before they drive off. They've seen the record. They can verify it themselves. Bad-faith claims drop.
Authorised repairers, fleet insurers, and toll authorities accept sealed video as authenticated condition evidence. Damage and excess-use claims that used to be written off get paid.
Same workflow for every depot, every shift, every car. No new hardware. No new admin.
Open PackProof on the depot phone or tablet. Record every panel, both wheels on each side, the interior, the fuel gauge, and the odometer in one continuous take — with the customer present.
PackProof hashes, timestamps, and locks the file the instant recording ends. The customer receives a verification link tied to the booking before they take the keys.
Same take, same workflow on return. The fuel level, odometer, and any new damage are now sitting against the same booking as the pickup record.
Refuelling fee, excess-mileage charge, damage assessment, or insurance claim — each is backed by a side-by-side sealed record. Charge confidently. Process insurer claims faster.
PackProof seals the full walkaround — exterior, interior, fuel, and odometer — in under two minutes. Free to start. No card required.