Prove carriers are responsible for in-transit damage by showing goods left your facility in perfect condition with certified pre-shipment recordings.
When goods arrive damaged, carriers routinely deflect blame back to the shipper. Without a verifiable record of pre-shipment condition, you have no way to prove the damage occurred after handover.
Carrier contracts place the burden on shippers to prove items were undamaged at pickup. Most businesses lack the documentation to meet this standard.
The most common carrier defence is that goods were improperly packed. Without footage showing your packaging process, this argument is nearly impossible to refute.
Damage hidden inside intact outer packaging often isn’t discovered until the recipient opens the box, making it harder to pinpoint when the damage occurred.
Disputes without strong evidence drag on for months. Many shippers eventually accept partial settlements or write off losses entirely to avoid the administrative cost.
Without a documented record of the shipment’s condition at dispatch, there is no baseline to compare against the damaged goods at delivery.
Phone photos can be taken at any time, edited after the fact, and have no cryptographic proof tying them to a specific moment before the carrier collected the parcel.
Hours or days can pass between packing and carrier pickup. Without timestamped evidence, carriers argue damage could have occurred in the shipper’s own warehouse.
Multi-location operations rarely have uniform evidence standards, so some shipments are well-documented while others have no records at all.
PackProof creates an unbreakable link between your shipment’s condition and the moment it left your control, giving you the leverage to hold carriers accountable.
Every recording carries an immutable timestamp proving exactly when it was captured. Carriers cannot argue the evidence was created after the fact.
The cryptographic hash applied to each video means any alteration — even a single frame — would invalidate the hash. This makes the footage far more credible than unverified photos.
Video captures wrapping, cushioning, and sealing in sequence, eliminating the carrier’s main line of defence that packaging was inadequate.
Carriers settle quickly when confronted with certified video showing goods in pristine condition at handover. Strong evidence shortens the negotiation cycle from months to days.
Film each item’s condition and the completed packaging at your dispatch area. Capture labels, seals, and any fragile markings on the outer box.
PackProof automatically generates a SHA-512 hash and immutable timestamp the moment the recording finishes, locking in the evidence chain of custody.
Pull up the certified recording for the affected shipment and share it with the carrier’s claims department alongside your damage report.
With verified proof that goods were intact at dispatch, carriers can no longer deflect blame. Use the evidence to secure full reimbursement or replacement.
Start recording tamper-proof pre-shipment evidence that proves carrier liability. Free 14-day trial — no credit card required.