Build stronger claims and accelerate payouts with certified pre-shipment video recordings that insurers accept as proof of condition at dispatch.
Freight and parcel insurers reject a significant share of claims due to insufficient documentation. Without clear evidence of pre-shipment condition, shippers absorb losses they should recover.
Insurers require proof that goods left your facility undamaged. Phone photos with no verifiable timestamp or chain of custody rarely meet that standard.
Incomplete documentation triggers repeated requests from adjusters, dragging resolution out for weeks or months while your cash flow suffers.
Insurers frequently deny claims by arguing the shipper used insufficient protective materials. Without video of the packing process, you cannot prove otherwise.
Many businesses stop filing claims altogether because the effort exceeds the expected payout, leaving thousands of dollars unrecovered each quarter.
Static images show a single moment but cannot demonstrate the full packing sequence, the protective materials applied, or the sealed state of the parcel.
Adjusters need to confirm evidence was captured before the carrier took possession. Unverified metadata on phone photos is easy to alter and hard to trust.
When each team member documents shipments differently, quality varies wildly and critical details are missed on high-value orders.
Photos in camera rolls, emails to adjusters, PDFs on shared drives — fragmented storage makes it hard to assemble a complete claim file under time pressure.
PackProof produces a tamper-proof record of every shipment’s condition at dispatch, giving adjusters exactly what they need to approve claims quickly.
Each recording is sealed with a SHA-512 cryptographic hash the moment it’s captured. Adjusters can independently verify the footage has not been altered since packing was completed.
A single certified video replaces dozens of photos and written statements. Claims supported by verifiable video move through review queues significantly faster.
Video captures bubble wrap, corner protectors, void fill, and sealing — shutting down the most common insurer defence that packaging was insufficient.
Every recording is stored with its certification details and linked to the shipment, so your team can pull a complete evidence package in seconds when a claim is filed.
Capture each item’s condition, the protective materials used, and the final sealed state of the parcel on video at your packing station.
PackProof generates a SHA-512 hash and locks an immutable timestamp to the recording the instant it finishes, creating a verifiable chain of custody.
When damage is reported, retrieve the relevant recording and share the certified evidence package directly with your insurer or adjuster.
Use your evidence library to monitor which claims are approved, identify high-risk carriers, and ensure every recoverable loss is pursued.
Start capturing certified packing evidence that insurers accept. Free 14-day trial — no credit card required.