How to defend against claims that goods were damaged during packing using timestamped video evidence of pre-shipment condition.
When a customer reports receiving a broken or damaged product, the burden of proof falls on the shipper. Without documented evidence of the item’s condition before it left your facility, you absorb the loss every time.
Payment processors and marketplaces almost always side with the buyer in damage disputes. Without pre-shipment evidence, sellers have no grounds to contest a refund or chargeback.
Carriers deny responsibility for transit damage unless you can prove the item was intact at handover. A photo of a sealed box proves nothing about what was inside it.
Some buyers learn that damage claims are easy refunds. Without video evidence showing the product’s condition at packing, there’s no way to identify or challenge serial claimants.
Shipping insurance providers require proof that damage occurred in transit, not before. Without a verified record of pre-shipment condition, claims are routinely denied.
Most warehouses document what was packed but not the condition of each item. Without visual proof of an intact product, you cannot distinguish packing damage from transit damage.
A static photo cannot show the full surface of a product or prove it was taken immediately before sealing. Opposing parties argue the photo could have been taken at any point.
Teams scramble to find relevant records only after a claim arrives. By then, the packing station has processed hundreds more orders and any informal notes are long gone.
Insurers want to see that items were adequately protected — bubble wrap, foam inserts, corner protectors. Photos rarely capture the full packaging process that demonstrates proper care.
Timestamped video of the packing process creates an unbroken visual record from inspection through sealing, proving the product left your hands undamaged.
Video shows the product from multiple angles as it’s handled and placed into packaging. Scratches, dents, or defects — or their absence — are captured in continuous footage.
The recording shows every layer of protection applied: wrap, padding, inserts, and box sealing. This satisfies carrier and insurer requirements for adequate packaging.
Each recording is locked with an immutable timestamp and SHA-512 hash, proving the footage was captured at the exact moment of packing and has not been altered since.
Instead of weeks of back-and-forth, share the verified recording directly. Payment processors, marketplaces, and insurers can see the evidence and resolve the case quickly.
Set up a phone, tablet, or webcam to capture the packing surface. Angle it to show the product and packaging materials clearly.
Show the product’s surfaces, labels, and any fragile areas on video. This creates a baseline record of the item’s pre-shipment state.
Film the protective materials being applied and the box being sealed. This documents that adequate care was taken to prevent transit damage.
Look up the order in PackProof, pull the SHA-512 certified recording, and share it with the disputing party, marketplace, or insurer to prove the item was packed undamaged.
Start documenting pre-shipment condition with verified video. Free 14-day trial — no credit card required.