Demonstrate that goods were in perfect condition before shipping so you can hold the responsible party accountable when items arrive damaged.
When goods are damaged during transportation, the shipper needs to prove the items were intact when they left the facility. Without that proof, carriers and insurers shift blame back to the sender and deny the claim.
Most shippers have no verifiable record of what their goods looked like before the carrier took possession. This single gap is the primary reason claims are denied.
Without timestamped evidence from dispatch, carriers argue the goods were already damaged when handed over. It becomes the shipper’s word against the carrier’s inspection notes.
Adjusters ask for documentation of item condition and packaging before shipment. Ad-hoc phone photos without verifiable timestamps rarely satisfy their evidentiary standards.
The financial impact of an unrecoverable claim is highest on expensive, fragile, or custom-manufactured goods — precisely the shipments that are hardest to replace.
A photo shows one angle at one moment. It cannot prove the item was functional, that all components were present, or that protective packaging was properly applied.
EXIF data on phone photos can be modified with free software. Carriers and insurers know this, so they treat unverified photo metadata as unreliable.
Hours or days may pass between when items are packed and when the carrier collects them. Without a sealed timestamp, any evidence captured during packing can be challenged as outdated.
Without a consistent recording protocol, some shipments are documented thoroughly while others have no records at all. Claims on undocumented shipments are effectively unwinnable.
PackProof creates an unalterable video record of each item’s condition at the moment of packing, sealed with cryptographic proof that the recording is authentic and unmodified.
Video captures every surface, angle, and component of the item before it goes into the box. This visual baseline makes it clear when damage occurred after dispatch.
The immutable timestamp locked to each recording proves the footage was captured before the carrier took possession. This eliminates the time-gap argument carriers rely on.
Wrap, cushion, seal — the entire protection sequence is recorded. When carriers or insurers claim the packaging was inadequate, the video tells a different story.
When damage is reported, search your evidence library by order or shipment ID and pull up the certified recording in seconds. No digging through email threads or camera rolls.
Before packing, record the item from multiple angles to capture its condition. Show labels, serial numbers, and any areas prone to damage during transport.
Continue filming as you apply protective materials — bubble wrap, foam inserts, void fill — and seal the parcel. This documents both the item’s condition and the care taken in packaging.
When the recording ends, PackProof generates a SHA-512 hash and locks an immutable timestamp to the file, creating a tamper-proof chain of custody.
If the recipient reports damage, retrieve the recording and submit it alongside your claim. The cryptographic certification gives carriers and insurers the proof they require.
Start capturing certified condition records before goods leave your facility. Free 14-day trial — no credit card required.