Most chargeback representments fail — not because the merchant was wrong, but because the evidence package was weak. Payment processors require specific, verifiable documentation. PackProof creates exactly the evidence you need to win.
Chargebacks are not lost because the merchant shipped the wrong item. They are lost because the merchant cannot prove they shipped the right one. The evidence gap decides the outcome.
Generic shipping confirmations and delivery tracking are necessary but not sufficient for representment. Payment processors require specific, verifiable documentation that most merchants cannot produce.
Tracking proves a package arrived, but not what was inside it or its condition. For "item not as described" or "item not received" reason codes, delivery confirmation alone is not compelling evidence.
Merchants have days to compile evidence, and scrambling for proof after the fact produces incomplete submissions. By the time the chargeback notification arrives, the window to build a strong case is already closing.
When success rates are low, merchants stop fighting and absorb the loss. Each uncontested chargeback reinforces a cycle where chargebacks become an accepted cost of doing business.
The representment process demands specific evidence that most merchants simply do not have. Understanding why the gap exists is the first step to closing it.
The most common evidence submitted does not address "item not as described" or "item not received" reason codes. Delivery confirmation alone leaves the core dispute unresolved.
Payment processors increasingly require verifiable, timestamped documentation rather than informal photographs or videos. Camera roll media with editable metadata does not meet the bar for compelling evidence.
You cannot create retroactive proof of what was packed. Once the package is sealed and shipped, the opportunity to document its contents has passed permanently.
Visa, Mastercard, and Amex have varying documentation standards for compelling evidence. A one-size-fits-all approach to evidence submission fails to meet network-specific requirements.
Most merchants only think about evidence after a chargeback is filed. Without a proactive capture workflow, every representment starts from zero — with no documentation to draw from.
PackProof creates the specific type of evidence that payment processors and card networks require for successful representment — captured automatically at the point of packing.
SHA-512 certified photos and videos with verified timestamps satisfy the documentation requirements card networks specify for compelling evidence. Cryptographic proof that has not been altered since capture.
PackProof creates the evidence at the point of packing, before you know you will need it. When a chargeback arrives weeks or months later, the certified proof already exists.
Pull the verification certificate by order number within minutes of receiving a chargeback notification. No digging through archives, camera rolls, or CCTV footage.
Merchants with certified packing evidence report significantly improved representment success rates. Stronger evidence packages mean more chargebacks overturned in your favor.
Four steps from packing to chargeback representment — evidence created proactively, retrieved instantly.
Photograph or record items before sealing using PackProof on any smartphone or tablet. The certified evidence is created at the point of packing — before the package ever leaves your facility.
The customer disputes the charge with their card issuer. You receive the chargeback notification with the reason code and response deadline from your payment processor.
Pull the verification certificate by order number in the PackProof dashboard. The SHA-512 certified photos and videos, timestamps, and GPS geolocation are ready for submission.
Include the SHA-512 certified evidence in your representment response. The verification certificate is a standalone document that uploads directly to your payment processor's dispute portal.
Common questions about building chargeback evidence with PackProof.
How packing evidence complements proof of delivery for chargebacks.
Winning eCommerce shipping disputes with certified evidence.
Reduce the total cost of shipping claims.
What is proof of packing — The evidence foundation for chargebacks.
Prevent fraudulent returns — Stop returns fraud before it starts.
Build the evidence package payment processors actually accept. SHA-512 certified packing evidence for every order. Free 14-day trial — no credit card required.