Online marketplaces side with buyers by default. Without certified evidence of what you packed, every dispute is a guaranteed loss.
Buyer-first refund policies, razor-thin response windows, and zero evidence standardisation mean most sellers lose before they even respond.
Amazon, eBay, and Shopify marketplaces resolve ambiguous cases in the customer’s favour. Without tamper-proof documentation, the seller absorbs every loss.
A-to-Z Guarantee claims and "Item Not as Described" filings are routinely weaponised for free returns. Sellers without photographic proof of packing condition have no effective counter.
Each lost dispute damages seller metrics, Buy Box eligibility, and account standing. The compounding effect on revenue far exceeds the value of any single order.
Every marketplace has different documentation requirements. Phone photos taken inconsistently rarely meet any of them, producing unpredictable outcomes.
Marketplace disputes are fundamentally different from traditional shipping claims. The platform acts as judge, and its policies determine the outcome.
Unconditional refund promises incentivise a subset of buyers to file false claims. Honest sellers pay the cost of policies designed to build platform trust.
Most fulfilment teams capture evidence inconsistently—if at all. Without a standardised process, the majority of orders ship completely undocumented.
Sellers typically have 3–5 business days to submit evidence. If locating photos takes hours, the dispute window closes before a response is filed.
Sellers listing on several marketplaces face separate dispute processes with no unified evidence system. Managing documentation across platforms becomes operationally unsustainable.
PackProof gives online sellers the verified documentation platforms actually accept—so disputes stop being automatic losses.
SHA-512 certified recordings with verified timestamps satisfy the documentation standards of major marketplaces. No more rejected or insufficient evidence.
Search by order number and pull the sealed record instantly, well within the tightest platform response deadline.
The same evidence capture process works whether you sell on Amazon, eBay, Shopify, or your own storefront. Consistent process, consistent quality.
Winning disputes protects your seller rating, Buy Box placement, and account health. Each overturned claim strengthens your marketplace position.
No changes to your existing pick-and-pack process. PackProof integrates into the packing station you already use.
Capture items before sealing on any device. SHA-512 hashing, a verified timestamp, and GPS coordinates are applied automatically.
The customer files a claim for missing items, damage, or incorrect contents. The marketplace opens a case and the response timer begins.
Retrieve the verification certificate by order number and attach it to the platform’s dispute form. Certified evidence, delivered in seconds.
Stop losing disputes to buyer-first policies. Start capturing the evidence platforms actually accept. Free 14-day trial — no credit card required.