eCommerce fulfillment moves fast — hundreds or thousands of orders per day, each one a potential dispute. PackProof is built for eCommerce speed: capture certified packing evidence in seconds, retrieve it in seconds, and defend every order with verifiable proof.
eCommerce operations face unique evidence challenges that generic tools cannot solve. High volumes, thin margins, and buyer-friendly platforms create a perfect storm for undefended disputes.
Photographing or recording only high-value orders leaves 90% of shipments undefended. When a dispute lands on an undocumented order, there is nothing to fall back on.
Amazon, eBay, and Shopify resolve ambiguous disputes in the customer's favour. Without certified evidence, the seller loses every time.
A single chargeback on a low-margin product can wipe out the profit on dozens of successful orders. Dispute losses hit eCommerce harder than any other sector.
Selling on multiple platforms means multiple dispute processes, each requiring evidence in different formats. Managing this without a unified system is unsustainable.
The problem is not a lack of awareness — it is a lack of tools designed for eCommerce pace and complexity.
Speed pressure — fulfillment teams are measured on orders per hour, not evidence completeness. Any tool that slows packing is rejected.
No eCommerce-native solution — generic photo and video tools and shared drives were not designed for high-volume, order-linked evidence capture.
ROI is invisible until a dispute hits — the value of evidence is only apparent when you need it and do not have it. Prevention is hard to measure.
Inconsistent across shifts and staff — without a systematic process, some packers capture evidence and others do not. Partial coverage is barely better than none.
Integration gaps — evidence must be linked to order numbers, tracking IDs, and customer data to be useful in disputes. Disconnected photos and videos are worthless.
Purpose-built for the speed, scale, and dispute landscape of eCommerce fulfillment.
Capture certified evidence in 15-30 seconds per order, designed for high-volume fulfillment lines where every second counts.
Every capture is tied to the specific order number and tracking ID, not lost in a camera roll. Retrieve evidence by order in seconds.
Verification certificates meet the evidence standards of Amazon, eBay, Shopify, PayPal, and Stripe. Submit directly through any platform's dispute process.
Affordable plans make it practical to capture evidence for every order, not just high-value ones. Complete coverage means zero gaps.
Four steps that fit into your existing eCommerce fulfillment workflow — no disruption required.
Standard eCommerce fulfillment process — pick the items, verify against the order, and prepare the package as usual.
Photograph or record items using PackProof on any device. Capture takes seconds and evidence is automatically certified with SHA-512 fingerprint, timestamp, and geolocation.
Dispatch with standard carrier tracking. Evidence is linked to the order number and tracking ID for instant retrieval.
Pull the verification certificate by order number and submit through the platform's dispute process. Certified evidence speaks for itself.
Common questions about proof of packing for eCommerce fulfillment operations.
What is proof of packing and why it matters.
Prevent fraudulent returns with certified evidence.
Building evidence for chargeback representment.
eCommerce shipping disputes — Win marketplace and platform disputes.
Proof of packing software — Purpose-built tools for eCommerce operations.
From pick to pack to proof — certified evidence for every eCommerce order. Free 14-day trial — no credit card required.