Returns fraud costs eCommerce businesses billions annually. Bad actors exploit a simple gap — once a package is sealed, there is no way to prove what was inside. PackProof closes that gap with certified visual evidence captured before every shipment is sealed.
Fraudsters exploit the absence of packing evidence. Without proof of what was shipped, every return claim becomes uncontestable.
Customers return packages with missing or substituted items, claiming they received the wrong product.
Customers claim the order never arrived or was incomplete, triggering refunds with no evidence to dispute.
Products are used and returned as "defective," with no pre-shipment condition record to compare.
Customers dispute legitimate charges with their bank, and without packing evidence the chargeback succeeds.
The problem is structural. Without purpose-built evidence tools, every policy and process leaves gaps that bad actors exploit.
Without photos or video of contents before sealing, every claim becomes he-said-she-said.
Many platforms auto-approve refunds, training bad actors to exploit the system.
Without evidence linked to orders, pattern fraud goes undetected.
Even when staff take photos or videos, they lack timestamps, verification, and chain of custody.
Most businesses pay out rather than invest hours disputing a single return.
PackProof gives your team certified, tamper-proof evidence for every order — turning fraudulent claims into open-and-shut cases.
SHA-512 fingerprinted photos and videos prove exactly what was packed and its condition before sealing.
Retrieve the verification certificate by order number and share it with the customer, platform, or bank.
When customers know every order is photographed or recorded and certified, fraudulent claims drop significantly.
Link evidence to customer and order data to identify repeat fraud across your operation.
Four steps. No special equipment. Certified fraud defense for every order.
Staff picks and packs items following standard procedures.
Photograph or record all items in the box using PackProof before closing the package.
PackProof generates SHA-512 fingerprint, timestamp, and geolocation.
When a fraudulent return or chargeback is filed, retrieve and share the certified evidence.
Common questions about preventing fraudulent returns with certified packing evidence.
Start capturing certified evidence for every order. Defend returns, win chargebacks, and deter bad actors. Free 14-day trial — no credit card required.