How to prove all items were included at the time of packing with timestamped video evidence that shows every product entering the box.
A customer says an item was missing from their order. You believe it was packed. Without evidence, you have no way to prove it — and the refund comes out of your margin.
Pick lists confirm what should have been packed, not what actually was. When a customer disputes the contents, a checked-off list carries no evidentiary weight.
Marketplaces and payment processors refund the buyer by default when items are reported missing. Each claim costs the product value plus return shipping and processing fees.
Some claims are honest mistakes; others are deliberate. Without footage of the actual packing, there’s no way to tell the difference or build a case against repeat offenders.
Orders with many SKUs are especially vulnerable. The more items in a shipment, the easier it is for a buyer to claim one was left out — and the harder it is to verify without video.
A warehouse checklist proves your process, not your output. Payment processors and marketplaces do not accept internal paperwork as proof that an item was physically placed in the box.
A photo of a closed box tells the customer nothing about what’s inside. Even an open-box photo rarely captures every individual item clearly enough to be conclusive.
Most operations only start looking for proof after receiving a complaint. By then, the packing station has moved on and there’s nothing to review.
Having a supervisor verify every multi-item order is impractical at volume. The cost of manual double-checking often exceeds the cost of absorbing occasional claims.
Recording the packing process captures every item as it enters the package, creating frame-by-frame proof that nothing was left out.
Video shows each product being picked, verified, and placed into the box in sequence. If it’s on camera going into the package, it was packed.
SHA-512 hashing and immutable timestamps prove the recording was made at the moment of packing and hasn’t been edited, cropped, or spliced after the fact.
When you can prove items were packed correctly across multiple orders, patterns of fraudulent claims from specific customers become visible and documentable.
Teams using verified packing video report resolving the majority of disputed claims in their favour, recovering revenue that would otherwise be written off as shrinkage.
Position a phone, tablet, or webcam above or beside the packing area so the work surface and box interior are clearly visible.
As you pack, ensure each product passes through the camera’s field of view before going into the box. The recording creates a visual inventory of everything packed.
When packing is complete, PackProof automatically generates a SHA-512 hash and immutable timestamp, locking the footage as verified evidence tied to that specific order.
Search by order number, pull the verified recording, and share it with the customer, marketplace, or payment processor to demonstrate that every item was included.
Stop losing revenue to claims you can’t contest. Start your free 14-day trial of PackProof — no credit card required.