How to prove the correct number of items were packed using verified video that captures each product entering the box.
A customer reports receiving fewer items than ordered. You’re confident the count was correct at packing, but without proof, you’re issuing a refund or sending replacements for products you already shipped.
Every uncontested quantity claim means paying for products twice — once for the original shipment and again for the refund or replacement. The margin loss compounds quickly across hundreds of orders.
Orders with large unit counts are prime targets for quantity disputes. A claim of "50 received instead of 60" on a wholesale order can cost hundreds of dollars in a single incident.
When a claim comes in, operations teams review pick lists and weight logs, but these records prove what was supposed to happen — not what actually went into the box.
Quantity disputes erode trust on both sides. Customers feel shortchanged, and sellers feel taken advantage of. Without objective evidence, every resolution leaves one party dissatisfied.
A pick list confirms the system directed the packer to include ten units. It doesn’t confirm ten units were physically placed in the box. The gap between instruction and execution is where claims arise.
Weighing a package can flag major discrepancies but cannot distinguish between 11 and 12 small items. For lightweight products, weight-based verification has too wide a margin of error.
Even when packers count items carefully, that counting process isn’t recorded. A verbal count or mental tally leaves no evidence trail when a dispute surfaces weeks later.
Photographing a pile of identical items in a box does not produce clear evidence of the exact count. Items overlap, stack, and obscure each other in static images.
Video captures each unit as it’s placed into the package one at a time, creating a countable visual record that eliminates ambiguity about quantities.
Each item is visible as it enters the box in sequence. Anyone reviewing the footage can count units independently, removing reliance on the packer’s word alone.
Whether an order contains 5 items or 500, video captures every unit being packed. For large orders, the recording serves as a definitive inventory of what was shipped.
SHA-512 hashing and locked timestamps prove the counting footage was captured at the time of packing and hasn’t been altered. This prevents challenges about when or how the evidence was created.
Recording adds no significant time to the packing process. You get verified count evidence for every order without hiring additional staff for manual double-checks.
Mount a phone, tablet, or webcam so it has a clear view of the box interior and the surface where items are staged before packing.
Place each unit into the package one at a time, allowing the camera to capture every item entering the box. For bulk orders, work in visible batches.
When packing is finished, PackProof generates a SHA-512 cryptographic hash and immutable timestamp, sealing the footage as verified evidence for that order.
Search by order number when a dispute arises. Share the verified recording showing every unit being packed to resolve the claim with objective visual proof.
Stop losing revenue to quantity disputes you can’t contest. Start your free 14-day trial of PackProof — no credit card required.