End the finger-pointing between suppliers and buyers with certified video evidence showing exactly what was packed and shipped.
When a buyer claims they received the wrong quantity, damaged goods, or missing items from a supplier, both sides lack the evidence to prove their case. These disputes strain business relationships and tie up working capital for weeks.
The supplier says they shipped everything correctly. The buyer says the order arrived short or damaged. Without a verifiable record of what left the supplier’s facility, there is no objective way to determine who is right.
Repeated unresolved disputes erode trust between trading partners. Buyers start auditing every delivery, and suppliers lose contracts over issues they may not have caused.
Disputed invoices go unpaid while both parties argue over the facts. For suppliers operating on tight margins, this cash flow delay can be crippling.
When a dispute can’t be resolved, the supplier often bears the cost of reshipping goods — even when the original order was packed and shipped correctly.
A printed packing slip confirms what was supposed to ship, not what actually went into the box. Buyers rightfully challenge slips when the received goods don’t match.
The buyer’s receiving team may flag issues based on visual inspection alone, and their report is the only documentation. Suppliers have no counter-evidence.
Suppliers and buyers maintain separate records in different systems. When a discrepancy arises, each side trusts only their own data, making neutral resolution impossible.
Goods pass through warehouses, loading docks, and carriers before reaching the buyer. Without timestamped evidence from the supplier’s end, damage could be attributed to any stage.
PackProof gives suppliers a verifiable record they can share with buyers, turning contentious he-said-she-said disputes into quick, evidence-based resolutions.
Certified video shows every item placed into the package, its condition, and the final quantity. Buyers can see exactly what the supplier dispatched.
The SHA-512 hash and immutable timestamp prove the recording was captured at packing time and has not been altered. This gives buyers confidence the evidence is genuine.
Suppliers who can produce certified evidence for every shipment build a track record of reliability. Buyers are less likely to challenge orders when they know evidence exists.
Instead of exchanging emails and escalating through procurement managers, both parties review the certified recording and reach a resolution based on facts.
Film each B2B order being assembled: count items on camera, show product labels, and capture the sealed state of the shipment before it leaves the dock.
PackProof applies a SHA-512 hash and immutable timestamp to the recording, creating a tamper-proof evidence file linked to the order.
If the buyer reports a discrepancy, share the certified recording showing exactly what was packed. The verifiable timestamp confirms when the evidence was captured.
Over time, consistent certified documentation reduces the frequency of disputes and strengthens your standing with procurement teams across your customer base.
Give your trading partners proof they can trust. Start recording certified packing evidence today. Free 14-day trial — no credit card required.