You have tracking confirmation. You have a delivery signature. You still lost the chargeback. Why? Because proof of delivery proves the package arrived — not what was inside it. To win, you need proof of packing too.
Proof of delivery answers one question: did the package arrive? But chargebacks ask a different question: did the merchant ship the right items in the right condition? POD cannot answer that.
A signed delivery receipt does not address "item not as described" or "item missing" reason codes. It confirms a box was delivered — not what was inside it.
Card networks consider tracking a baseline, not compelling evidence. Every merchant has tracking. It does not differentiate your representment from the rest.
Carrier delivery photos prove a package was left at the door. They say nothing about what the merchant packed, the item condition, or whether the order was complete. Only photos and videos captured at the packing station can address that.
Most representment submissions lead with tracking and delivery data, which addresses only half the dispute. The other half — what was actually shipped — goes unanswered.
POD was designed for carriers, not merchants. It solves the carrier's problem — proving a package was delivered — but leaves the merchant's problem unsolved.
"Not received" chargebacks need POD. "Not as described" chargebacks need proof of packing. Most merchants only have the former.
The carrier can prove they delivered a box. Only you can prove what was in it.
Visa CE 3.0 and similar frameworks increasingly require evidence about what was shipped, not just that something was shipped.
POD covers the last mile. Proof of packing covers the first mile. The evidence chain needs both.
Carriers generate POD automatically, but no one captures packing evidence unless you build the process yourself.
PackProof adds the missing half of your chargeback defense — certified proof of what was packed, paired with the POD you already have.
Combine proof of delivery with SHA-512 certified proof of packing for an airtight chargeback defense. No gaps between warehouse and doorstep.
POD handles "not received" disputes. PackProof evidence handles "not as described," "missing items," and "wrong item" disputes. Together, every scenario is covered.
Submissions that include both delivery confirmation and certified packing evidence have a materially stronger chance of success than those relying on POD alone.
Carriers document delivery. PackProof captures photos and videos of what was packed, when it was packed, and in what condition — evidence only you can provide.
Four steps to a complete chargeback defense — from packing to representment.
Photograph or record items before sealing with PackProof. Every capture is SHA-512 certified with a verified timestamp and GPS geolocation automatically.
Dispatch the package with standard carrier tracking. The carrier handles proof of delivery from here — that part is already covered.
The customer disputes the charge despite delivery confirmation. Reason code: "item not as described," "missing item," or "wrong item shipped."
Combine the PackProof verification certificate with the carrier's proof of delivery for a complete representment package that addresses every reason code.
Common questions about using proof of delivery and proof of packing together for chargeback defense.
Building compelling evidence for chargeback representment.
What is proof of packing and why it matters.
Winning eCommerce shipping disputes.
Prove package contents — Evidence of what was packed, not just delivered.
Reduce shipping claims — Cut the total cost of disputes.
Proof of delivery is half the evidence. Add certified proof of packing to win the chargebacks you are currently losing. Free 14-day trial — no credit card required.