Your warehouse management system confirms the pick—but what actually got packed? System data and physical reality don't always align. PackProof closes the gap with certified photo and video evidence of what left your warehouse.
A WMS records that the correct item was picked and sent to the pack station. But did the right item actually make it into the box? System records alone can't prove what was physically packed—and that gap becomes a liability when disputes arise.
Your WMS confirms item SKU-12345 was picked, but the customer receives a different product. System data doesn't capture what actually entered the packaging. Photo and video evidence at the pack station would have proven the error before shipment.
When a customer claims they received the wrong item or incomplete order, your WMS pick record is not defensible evidence in dispute resolution. You need certified proof of the actual contents—photos and videos sealed with cryptographic timestamps—to win chargebacks and claims.
For expensive or regulated items, a WMS record is insufficient. Auditors, regulators, and dispute investigators demand visual proof of packing and sealing. Without video or photo evidence, you carry full financial and reputational risk.
WMS data tracks system state, not the physical journey of goods through your warehouse. Photo documentation at each checkpoint and video of the packing process creates an immutable chain of custody that WMS data alone cannot provide.
A WMS is a database—it records what the system believes happened, based on barcode scans and operator input. It cannot verify that the physical item in hand matches the scanned barcode, or that the correct item actually entered the box.
A picker can scan the correct barcode but pick the wrong item, or scan an item multiple times by mistake. A packer can pack a different SKU without rescanning. WMS data reflects the intended action, not the actual action.
WMS records order quantity, but not whether all items are present in the box, undamaged, or correctly sealed. Photo and video evidence captures what the order actually looked like at pack time—critical for damage and missing-item disputes.
When a customer disputes a charge or files an insurance claim, your WMS audit log is not admissible evidence. Chargebacks, legal proceedings, and regulatory investigations require certified visual proof—photos and videos timestamped and sealed—not system data.
WMS data can be modified, deleted, or questioned in disputes. PackProof-sealed video and photo evidence, locked with SHA-512 cryptographic hashes and immutable timestamps, proves what was packed when—and cannot be altered or refuted.
PackProof captures certified photos and videos at the point of packing—creating tamper-proof, legally defensible evidence of what actually left your warehouse. Your WMS handles the order; PackProof proves the contents.
Photograph each item before it enters the box, capturing SKU labels and product details. Record video of the packing process itself. Combined with your WMS pick record, photo and video evidence proves both system accuracy and physical reality.
Every photo and video is sealed with a SHA-512 cryptographic hash and immutable timestamp at capture—before upload, before storage. In a chargeback or claim, you present evidence that cannot be challenged as altered or fabricated, backed by cryptographic certification.
When a customer claims they received the wrong SKU or incomplete order, retrieve the sealed video or photo of that exact packing event. Timestamped visual proof defeats the dispute instantly—far more powerful than WMS audit logs.
Regulated industries, 3PLs, and contract manufacturers must prove compliance with packing specifications. Photo and video records sealed with certified timestamps satisfy audit, insurance, and regulatory demands in ways WMS data alone cannot.
As each item arrives at the pack station, photograph it alongside its barcode or label. PackProof's mobile-first capture seals the photo with a cryptographic hash and timestamp immediately—creating instant proof that this specific item was physically present and ready to pack.
Use PackProof to record a short video of the item entering the box, the packing materials being added, and the box being sealed. Video evidence captures motion, sequence, and integrity—proving the exact state of the box before handover. The video is sealed with SHA-512 certification at capture.
Take a final photo of the sealed box with any labels, BOL, or tamper-evident seals visible. Photo evidence of the finished package—sealed and ready for dispatch—creates a checkpoint your WMS cannot provide. All evidence is cryptographically certified.
When a dispute arises, retrieve the sealed photos and videos from PackProof using the order number or timestamp. Present the certified visual evidence alongside your WMS pick record. The combination of system data plus cryptographically sealed photo and video proof defeats chargebacks, claims, and disputes decisively.
Add certified photo and video evidence to your packing workflow—no WMS changes required. Start your free trial today and capture your first sealed evidence in minutes.