You sell it, they pack it — make sure they do it right with certified evidence. Prove what your supplier packed even when you never touch the product.
When your suppliers handle fulfillment, you lose direct visibility into the packing process. Disputes over missing items, wrong products, or damage arrive at your door — and your customers blame you.
Your dropshipping partner packs the order, but when it arrives damaged or incomplete, the customer disputes the claim with you. Without proof of what was packed, you absorb the chargeback or refund.
Customers claim items were missing or damaged on arrival. Your supplier claims they packed everything correctly. You have no third-party evidence — just accusations from both sides.
Poor packing quality creates repeat problems, but without documented proof of each order, you can't hold your supplier accountable or prove the pattern exists.
Payment processors favour the customer when there's no certified record of what was packed and shipped. Each disputed order costs you the product value plus chargeback fees.
Suppliers fulfil your orders at their facilities on their timeline. You can't install cameras or oversee the process — you're dependent on their word and occasional manual photos that prove nothing.
A supplier sending a photo of a packed box proves they took a photo, not what was actually packed or when. Photos are easily manipulated and carry no cryptographic proof of authenticity.
Your supplier is paid per order, not per dispute prevented. They have no financial reason to invest in rigorous packing verification, so quality suffers silently until your customer complains.
Without timestamped, sealed records, disputes boil down to 'they said, they said.' Suppliers can retroactively claim they packed differently, and you have no proof they didn't.
In the absence of certified evidence, processors assume the merchant's risk is higher than the customer's. They side with the customer unless you provide indisputable proof otherwise.
PackProof seals video evidence of what your supplier packed, when they packed it, and by whom — creating legally defensible proof you can retrieve instantly when disputes arise.
PackProof records the packing process and seals each recording with SHA-512 certification and an immutable timestamp. Your supplier can't claim they packed differently — the sealed evidence proves what happened.
When a customer disputes a missing or damaged item, you present sealed video proof of exactly what was packed. Payment processors accept certified evidence — disputes resolve in your favour.
Sealed records document packing quality per supplier, per day, per worker. You can identify patterns, demand improvements, and reduce future disputes before they reach your customers.
Fewer disputes mean fewer chargebacks, fewer refunds, and lower processing fees. Certified evidence protects your revenue by proving your supplier packed correctly.
Add PackProof to your supplier agreement or fulfillment requirements. Set up their team on the Pro or Enterprise plan so they record packing at their stations. You maintain team access to all recordings.
Each order is recorded as packed. PackProof automatically seals the recording with SHA-512 certification and an immutable timestamp — proving the exact moment packing occurred.
A customer claims a missing item or damage. You log into PackProof, find the sealed recording of that order, and review exactly what was packed. Download the certified evidence in seconds.
Submit the sealed video evidence with its cryptographic hash and timestamp. Payment processors and insurers accept certified evidence as legally defensible proof — disputes resolve in your favour.
Start a free trial of PackProof and see how sealed packing evidence defends you against disputes. Set up your supplier in minutes and start capturing certified proof of every order they pack.