Certified video evidence ties the exact item to the exact shipment, making it impossible for bad actors to claim they received something different from what you packed.
Fraudulent buyers receive your genuine product, swap it with a counterfeit or damaged substitute, then file a return or chargeback claiming you sent the wrong item. Without evidence of what you actually packed, you have no way to contest the claim.
Customers swap your genuine goods with cheap knock-offs before returning them. Without proof of what left your warehouse, you absorb the loss and lose inventory.
Payment processors side with the buyer when you have no evidence that the correct, authentic item was packed and shipped. Each lost dispute costs you the product value plus chargeback fees.
A customer claims the serial number on the item they received does not match the order. Without video showing the exact unit placed in the box, it becomes your word against theirs.
Bad actors exploit return policies by sending back empty boxes, broken alternatives, or entirely different products — then blaming your fulfilment team for the discrepancy.
Most warehouses have no process for recording which specific item went into which specific package. This gap is exactly what fraudulent buyers exploit.
A single photo of an item next to a shipping label proves nothing about sequence or timing. It cannot show the item was sealed inside that box at that moment.
When a dispute arises, teams scramble to reconstruct what happened from memory and generic CCTV footage. Retrospective evidence carries far less weight than real-time documentation.
Standard file metadata — creation dates, modification times — can be altered. Without cryptographic verification, there is no way to prove when a record was actually captured.
Returned items are accepted and restocked without comparing them against the original packing evidence, allowing substituted products to re-enter inventory undetected.
PackProof creates an unbroken, tamper-proof chain of evidence from the moment an item is placed in its package to the moment the parcel is sealed — making fraudulent swap claims indefensible.
Record the entire packing sequence in one unbroken clip. The video shows the specific product, its identifiers, and the sealed package — all in a single, continuous take.
Every recording is cryptographically hashed the moment it is captured. Any tampering — even a single frame edit — changes the hash and invalidates the record.
Each piece of evidence carries a verified timestamp that proves exactly when the item was packed. This stands up in chargeback arbitration and legal proceedings.
Search by order number, date, or customer and pull up the exact packing evidence within seconds. Respond to chargebacks and return disputes before deadlines expire.
Start a PackProof recording at the packing station. Show the product, its serial number or barcode, and any distinguishing features on camera before placing it in the package.
Film the item being placed into the shipping box alongside the packing slip and shipping label. The continuous video creates an unbroken visual chain between product and parcel.
When the recording ends, PackProof generates a SHA-512 cryptographic hash and applies an immutable timestamp. The evidence is locked — no one can edit, crop, or tamper with it.
When a buyer claims they received a different item, pull up the sealed recording by order number. Submit the certified evidence directly to the payment processor or marketplace to contest the claim.
Start recording certified packing evidence today. PackProof's free trial gives you everything you need to prove exactly what you shipped — and shut down substitution disputes before they cost you.