The final leg of delivery is where disputes originate. Sealed video evidence at dispatch proves what left your facility, preventing failed delivery claims and customer complaints.
The last mile accounts for over 50% of total shipping costs—and an even higher share of disputes. Without documented evidence of what was shipped and in what condition, you're left arguing against customer claims with nothing but a packing slip.
Customers claim parcels never arrived or were left in the wrong location. Without sealed video proof of dispatch, you can't defend against chargebacks or refund demands, even when the package left your warehouse perfectly.
Carriers and customers dispute whether damage occurred during packing or in transit. Without certified evidence of package condition at dispatch, you absorb liability for transit damage you didn't cause.
Customers receive parcels but claim items are missing. Once the package leaves your control, you have no sealed evidence proving what was packed, making it impossible to definitively prove the item was in the box.
When carriers damage or lose shipments, you need irrefutable proof of what was sent and its condition. Manual photos and packing lists are easily disputed; you need cryptographically sealed evidence to pursue carrier claims successfully.
Once a parcel passes from your warehouse to a carrier, responsibility becomes ambiguous. Without documented evidence captured at dispatch, both parties can claim the other caused the problem, leaving you unable to prove your packing process was sound.
Printed packing lists, manual photos, and carrier manifests lack cryptographic verification and immutable timestamps. Courts and carriers recognise these as easily altered or manipulated, so they carry minimal weight in dispute resolution.
High-volume last mile facilities process hundreds of packages daily. Manual verification methods don't scale—you can't realistically photograph every box before dispatch, so most shipments leave your facility with zero documented evidence.
Packing happens in your warehouse; delivery happens with a third-party carrier. This split responsibility creates a gap where evidence should exist—neither party documents the handoff properly, leaving both vulnerable to disputes.
Most businesses only create evidence after a dispute arises. By then, the opportunity to document the shipment has passed. Without systematic evidence capture at dispatch, you're always defending retroactively.
PackProof captures sealed video evidence of every package at the moment of dispatch. Each recording is cryptographically hashed with SHA-512 and timestamped immutably, creating legally defensible proof of what left your facility and in what condition.
Your sealed video evidence proves the package was properly packed and dispatched. When customers claim non-delivery, you present certified evidence showing the parcel left your facility in good condition—immediately resolving chargebacks and refund disputes.
Sealed dispatch evidence proves the package's condition when it left your control. If damage appears later, your certified record shifts liability to the carrier, allowing you to recover losses through carrier claims rather than absorbing the cost.
Video evidence at dispatch proves exactly what was packed into each box. When customers claim missing items, your sealed evidence definitively shows whether the item was in the package—ending disputes instantly without refunding false claims.
Carriers and insurers respect cryptographically sealed evidence with immutable timestamps. Your PackProof records provide the certified documentation carriers need to acknowledge responsibility, making recovery of lost or damaged shipments faster and more certain.
Set up a PackProof camera at your dispatch station. As each package moves to the loading area, press record to capture the box, its label, and contents being handed to the carrier or placed on the vehicle.
Once recording ends, PackProof instantly seals the video with a cryptographic SHA-512 hash and immutable timestamp. This creates certified evidence that cannot be altered or disputed—the record is locked into an unchangeable state.
All sealed recordings are stored in your secure PackProof cloud vault with role-based team access. You can retrieve any dispatch record in seconds, complete with its certification details and timestamp proof.
When a dispute arises—failed delivery, damage, missing items, or carrier loss—retrieve your sealed evidence and present it to the customer, carrier, or insurer. The certified proof ends arguments immediately without refunds or liability.
PackProof's free trial includes full video recording and sealing capability at no cost. Begin capturing certified dispatch evidence immediately—no credit card required. Scale to Pro or Enterprise when you're ready to roll out across multiple stations.