When a carrier flags an exception on your shipment, you need ironclad proof of what left your facility. Certified dispatch evidence protects your business from costly blame-shifting.
A carrier marks a shipment as damaged, short, or undeliverable — and suddenly you're defending your packing process with nothing but internal records. Without certified dispatch evidence, every exception becomes a he-said-she-said argument you're likely to lose.
When a driver logs an exception at delivery, the carrier's documentation frames the issue as a shipper problem. Without counter-evidence from dispatch, you inherit liability by default.
The gap between your warehouse and the delivery point is a black hole. You cannot prove the shipment was intact and complete when it left your dock, so every in-transit incident becomes your cost to absorb.
Carriers and insurers impose tight deadlines for contesting exceptions. If your team spends days hunting through phone photos and spreadsheets, you forfeit the right to challenge the claim.
When the same carrier routes generate recurring exceptions and you cannot demonstrate consistent dispatch quality, customers begin questioning your reliability — not the carrier's.
Phone photos and handwritten checklists carry no cryptographic proof of when they were taken or whether they've been altered. Carriers and insurers routinely dismiss them.
Most packing workflows focus on order accuracy, not recording the physical state of goods at the moment of carrier handover. This leaves a critical evidence gap.
Carriers use vague codes like 'damaged' or 'short shipment' without specifying cause. Without dispatch footage, you cannot narrow the exception to a transit-related incident.
Shipments often pass through sortation hubs, cross-docks, and last-mile carriers. Each handoff is a potential damage point, and without origin evidence, fault defaults upstream to you.
Carrier claims teams are practiced at filing exceptions with supporting photos. If your counter-evidence is weaker or less credible, the outcome is predetermined.
PackProof gives you certified, tamper-proof video evidence of every shipment's contents and condition at dispatch — the one piece of proof that changes the outcome of exception disputes.
Every recording is cryptographically hashed and timestamped the moment it's captured. This creates evidence that cannot be altered or backdated, giving it standing that informal photos never achieve.
Search by order number, date, or shipment reference and pull up the exact dispatch recording within seconds. No more scrambling to meet carrier dispute deadlines.
Video captures exactly what was packed, how it was protected, and its condition before sealing. This directly counters vague carrier exception codes with specific, time-stamped evidence.
Every sealed record includes who packed the order, when the evidence was captured, and a tamper-proof verification chain. This level of documentation shifts the burden of proof back to the carrier.
Film each order as it's packed at your station, capturing item placement, protective materials, and the sealed package ready for handover. PackProof records continuously so nothing is missed.
Once recording is complete, PackProof generates a SHA-512 hash and immutable timestamp. This seals the footage as a certified record that proves exactly what left your facility and when.
When a carrier flags a shipment, search PackProof by order or tracking reference. Pull up the sealed dispatch footage instantly, well within the dispute response window.
Share the tamper-proof recording with the carrier, insurer, or customer. The cryptographic seal and timestamp demonstrate the shipment was complete and undamaged at origin, shifting liability to the transit chain.
Start capturing certified dispatch evidence today. PackProof's free trial gives you sealed, tamper-proof recordings that turn every carrier exception into a winnable case.