Document protective packaging methods and pre-dispatch condition with sealed photos and videos. Prove your packing was adequate — shift liability to the carrier when damage occurs.
When fragile items arrive damaged, carriers claim inadequate packing. Without documented proof of your protection methods and the item's condition before dispatch, you absorb the loss — even when your packing was sound.
You wrap items in bubble wrap, foam, and padding, but have no sealed record of those layers. Carriers dispute whether protection was adequate, and your word alone won't win a claim.
Carriers argue damage happened during packing, not transit. Without photos and videos documenting the item's sealed condition before they took custody, you can't prove otherwise.
Insurers demand proof of protective measures and pre-dispatch condition. Generic packing statements don't satisfy underwriters — they need visual, timestamped evidence of how the item was actually prepared.
Capturing handwritten notes or unsecured phone photos of each fragile shipment is slow, inconsistent, and legally weak when disputes arise.
Standard warehouse procedures record what was packed, not HOW it was protected. Packing slips and BOLs don't show protective wrapping, cushioning placement, or structural integrity checks.
Carriers have financial incentive to blame packing rather than transit damage or their handling. Without sealed evidence, burden of proof falls on you.
By the time a customer reports damage, weeks may have passed. Memories fade, photos are lost, and any informal evidence is easily questioned.
Many shippers rely on photos taken on personal phones with no timestamp or chain of custody. Courts and insurers increasingly reject unsecured digital evidence in high-value claims.
Handing a package to a courier without video evidence of its condition means the carrier can claim it was already compromised — and you have nothing to contradict them.
PackProof captures photos and videos of protective packaging and pre-dispatch condition, then seals each piece of evidence with SHA-512 cryptographic certification and an immutable timestamp. You own tamper-proof, legally defensible proof that your packing met or exceeded standards.
Record photos and videos of bubble wrap, foam inserts, padding placement, and box integrity before sealing. Each shot is cryptographically sealed, creating an irrefutable visual record of your protection methods.
Capture the item's intact, protected state immediately before the carrier takes custody. The sealed timestamp proves condition on YOUR watch, not theirs — shifting liability where it belongs.
Present sealed photos and video evidence to insurers and carriers. Tamper-proof evidence with cryptographic certification and immutable timestamps significantly increases claim approval rates and settlement amounts.
Clear visual evidence resolves fragile goods disputes in days, not months. Carriers and insurers settle faster when faced with certified proof — avoiding legal fees and claim investigation delays.
Capture photos of bubble wrap, foam sheets, and padding arranged for the item. This visual record proves you had adequate materials on hand and planned a multi-layer approach.
Film the wrapping process — bubble wrap application, foam placement, and padding arrangement. Video documents the care taken and layers applied, providing motion-based proof that suits dispute investigators.
Capture sealed box state, tape placement, label positioning, and any inspection markings. Photos document that the package left your facility intact and properly sealed.
Film the moment you hand the package to the courier or logistics partner, capturing their acknowledgment. Sealed video evidence establishes the exact point liability transferred and proves condition at that moment.
Start capturing sealed photos and video evidence of your packing process. PackProof's free plan includes photo capture for up to 3 team members — begin documenting protective packaging and pre-dispatch condition now, no credit card required.