Prove items were pristine at dispatch — make wardrobing claims indefensible with certified video evidence showing every product was new and unused when packed.
Customers purchase items, use them once, and return them claiming they were never worn. Without proof of the item's condition at dispatch, you have no way to challenge the return or the chargeback that follows.
Products come back with subtle signs of wear — faint odours, creased fabric, missing tags — but the customer insists they were never used. Without dispatch-condition evidence, your team has to accept the return.
Wardrobers escalate to their bank when a return is declined, claiming the item was defective or not as described. You lose the chargeback because you cannot prove the item left your facility in perfect condition.
Serial wardrobers spread purchases across channels and payment methods. Without a searchable evidence archive linked to each order, patterns are nearly impossible to spot until the losses are significant.
Items returned after being worn or used cannot be resold at full price. You absorb the markdown cost, and the customer walks away with a full refund for a product they already enjoyed.
Most warehouses record what was packed but not the condition it was in. Without close-up evidence of intact tags, sealed packaging, and unblemished products, there is nothing to compare against the returned item.
Consumer protection regulations and competitive pressure push retailers toward generous return windows. Wardrobers exploit this leniency knowing the burden of proof sits with the seller.
Returns staff assess condition subjectively and under time pressure. Subtle signs of use — a re-attached tag, a lightly creased collar — are missed, and the refund is processed automatically.
Photos taken on personal phones sit in camera rolls, unlabelled and undated. When a dispute reaches the chargeback stage weeks later, the evidence is either lost or inadmissible because it lacks verifiable metadata.
Banks impose tight response windows for representment. By the time your team locates the order, contacts the warehouse, and assembles a case, the deadline has passed and the chargeback is lost by default.
PackProof creates a tamper-proof, time-stamped record of every item's condition before it leaves your facility — giving you the evidence to challenge illegitimate returns and chargebacks.
Video evidence captures intact tags, sealed packaging, and unblemished products moments before the box is closed. When a customer claims an item arrived damaged or defective, you have certified proof otherwise.
Each recording is sealed with a SHA-512 cryptographic hash and an immutable timestamp. Banks and payment processors accept this as legitimate, unaltered evidence during representment.
When customers learn that every order is video-recorded and cryptographically sealed at dispatch, the incentive to attempt wear-and-return schemes drops sharply. Prevention is cheaper than dispute resolution.
Search by order number, date, or customer reference to pull up the exact packing session. No more scrambling through camera rolls or email chains when a chargeback notification arrives.
At the packing station, start a PackProof recording and capture close-ups of the product — intact tags, original packaging, factory seals, and any distinguishing details that prove the item is new and unused.
When the recording ends, PackProof generates a SHA-512 hash and locks the footage with an immutable timestamp. This certifies that the evidence has not been altered after capture.
Tag the sealed recording with the order number, SKU, and customer reference. This makes the evidence instantly searchable when a return request or chargeback arrives weeks later.
When a wardrobing claim is filed, retrieve the sealed recording and include it in your chargeback representment or return-decline response. The cryptographic certification demonstrates the item was in perfect condition at dispatch.
Start recording and sealing your packing process today. PackProof's free trial gives you certified, tamper-proof evidence of every item's condition at dispatch — so wardrobing claims no longer go unchallenged.