Capture certified condition proof when laptops, servers, and hardware leave your facility. Protect warranty claims and liability tracking with sealed photos and videos.
IT departments and asset managers struggle to prove the condition of equipment at the moment it leaves the facility. Without documented evidence, warranty disputes, insurance claims, and liability questions arise with no defensible record of what was sent.
When a laptop or server leaves your facility, you have no sealed record of its working state, physical condition, or integrity. If a customer claims it arrived broken, you cannot prove it shipped in good condition.
Manufacturers and warranty providers reject claims without clear evidence of pre-dispatch condition. Missing photos or videos of functioning hardware and intact seals makes it impossible to prove the asset was operational when sent.
When hardware reaches a customer or branch office in damaged condition, they dispute your responsibility without tamper-evident documentation. You need timestamped photos and videos showing the asset's state before handover.
Transit damage claims are rejected because you lack certified evidence of condition prior to shipment. Insurers require sealed, immutable records proving the hardware's state at dispatch, not just memory or manual notes.
Handwritten notes, unsigned photos, or unverified spreadsheets do not stand up to scrutiny. Without cryptographic sealing and immutable timestamps, evidence is challengeable in disputes or warranty assessments.
IT staff pack and ship hardware without a formal requirement to photograph or record condition. Equipment leaves the facility with zero visual evidence, making post-dispatch disputes impossible to resolve fairly.
Even when staff capture images or footage, they are stored in personal folders, generic cloud drives, or email chains. Without cryptographic certification, anyone can claim the files were edited or misrepresented.
IT asset management systems track serial numbers and software licenses but do not log visual proof of condition transitions. When disputes arise, you cannot retrieve a sealed, timestamped record of what left your facility.
Without photos and videos at handover, the carrier claims damage was pre-existing and the recipient claims your team caused it. The absence of sealed evidence means liability falls to whoever can afford the loss.
PackProof captures and cryptographically seals photos and videos at the moment hardware leaves your facility. Each image and video is hashed with SHA-512 and timestamped, creating tamper-proof evidence that stands up to warranty claims, insurance investigations, and liability disputes.
Capture photos of functioning screens, intact casings, and verification labels. Record videos of power-on tests, port functionality, and seal integrity. Each photo and video is cryptographically sealed the instant it is taken, proving what condition the equipment was in when it left.
Present immutable, timestamped photos and videos as certified evidence that hardware was operational and undamaged at dispatch. Manufacturers and insurers accept sealed visual records, eliminating rejection based on missing or disputed documentation.
When a recipient or carrier claims damage, produce sealed photos and videos proving the asset's condition at handover. The cryptographic hash and immutable timestamp make evidence legally defensible, shifting liability away from your team.
Every piece of IT equipment has a sealed visual record from dispatch onward. Use photos and videos across the lifecycle—pre-deployment inspection, dispatch condition, and post-receipt handover—to create an unbreakable chain of evidence for compliance, audits, and disputes.
Check the laptop, server, or hardware for physical damage, cracks, or corrosion. Capture close-up photos of the screen, ports, casing, and any labels or serial numbers. These photos are instantly sealed with a cryptographic hash, creating proof of pre-dispatch condition.
Power on the device and verify basic functionality (boot, network, display). Record a video showing the equipment starting up and any critical checks. Then photograph or video-record the sealing process—tamper-evident tape, shrink wrap, or security labels—to prove the asset is secured.
Take photos of the packed hardware inside its shipping container, ensuring the box is closed and ready for pickup. Optionally record a brief dispatch walk-around video showing the sealed box, carrier label, and handoff point. Both photos and videos are sealed with immutable timestamps.
If a warranty claim, insurance dispute, or liability question arises, retrieve the sealed photos and videos from PackProof in seconds. Present the certified evidence—showing exact condition and timestamp at dispatch—to manufacturers, insurers, or legal teams. The SHA-512 hash proves no modification since capture.
Start capturing tamper-proof photos and videos of hardware at dispatch. PackProof seals each image and video with cryptographic certification, giving you defensible evidence for warranty claims, insurance disputes, and liability questions. Try the free plan today—no credit card required.