Amazon, eBay, and Etsy sellers lose thousands each year to A-to-Z claims, false "item not as described" disputes, and return fraud. Independent, certified packing evidence shifts the balance back in your favour.
Platform dispute policies overwhelmingly favour buyers. When a claim is filed, the burden of proof falls on you — and without strong evidence, the platform will almost always side with the customer.
Amazon's A-to-Z Guarantee, eBay's Money Back Guarantee, and Etsy's Purchase Protection all default to refunding the buyer. Without independent evidence of what you packed, your appeal has no supporting documentation.
Every lost claim impacts your seller metrics. Too many unresolved disputes trigger listing suppression, reduced Buy Box eligibility, or outright account suspension — threatening your entire business.
Buyers return empty boxes, substituted items, or damaged goods they broke themselves. When the platform asks what you originally shipped, a packing slip alone is not enough to prove your case.
Platforms issue refunds from your balance before you can respond. By the time you learn about a dispute, the money is already gone, and winning it back requires evidence you may not have.
Every major marketplace has built its trust model around protecting buyers. This means disputes are resolved in the customer's favour by default unless the seller provides compelling counter-evidence.
Marketplaces require tracking numbers and delivery confirmation, but none mandate evidence of what was actually inside the package. This gap leaves sellers exposed to content-related claims.
Sellers who do photograph their packing process use phone cameras with no timestamps, no chain of custody, and no way to prove the image matches the disputed order. Platforms routinely dismiss these as insufficient.
Automated dispute systems weigh buyer claims against seller responses using text-based appeals. Without verifiable, timestamped documentation, the algorithm has no objective basis to rule in your favour.
Sellers operating across Amazon, eBay, Etsy, and other channels face different dispute processes on each platform. Without a consistent evidence system, gaps in documentation are inevitable.
PackProof gives marketplace sellers independent, tamper-proof records that platforms cannot dismiss. Every order is backed by video evidence with cryptographic verification.
Submit SHA-512 certified video evidence with your A-to-Z or buyer protection appeal. Timestamped, tamper-proof recordings demonstrate exactly what was packed, giving platforms an objective basis to rule in your favour.
Fewer lost disputes means fewer defects on your seller account. Maintaining strong metrics protects your Buy Box eligibility, listing visibility, and long-term ability to trade on the platform.
When buyers know their orders are recorded and sealed with cryptographic hashes, fraudulent claims drop significantly. The existence of evidence acts as a powerful deterrent against opportunistic fraud.
Platform dispute windows are tight — often just days to respond. PackProof lets you search by order number and pull up sealed video evidence within seconds, so you never miss a response deadline.
As your team picks and packs each marketplace order, PackProof captures video of the contents, quantities, and condition. The recording is linked to the order number for instant retrieval later.
Once packing is complete, PackProof generates a SHA-512 hash and immutable timestamp. This seal proves the recording has not been altered since the moment it was created — a level of integrity phone photos cannot match.
When an A-to-Z claim, buyer protection case, or return dispute is filed, search for the order in PackProof and download the sealed evidence. Attach it directly to your platform appeal or send it to the disputes team.
Monitor which claims are overturned and flag buyers who file repeated disputes. Over time, your evidence library builds a pattern that strengthens every future appeal and helps you spot fraud early.
Join marketplace sellers who are winning disputes instead of absorbing losses. Start your free trial and capture certified packing evidence for every order.