Certified video documentation of item condition before dispatch. Create legally defensible records that hold up in disputes and insurance claims.
Without formal inspection records, you have no way to prove what condition items were in when they left your facility. This creates significant risk when disputes arise over damaged goods, missing components, or quality issues.
When customers claim items arrived damaged or defective, you lack documented proof of their condition at dispatch. This leaves you vulnerable to chargebacks and insurance claim denials.
Insurers require detailed, contemporaneous records showing item condition before shipment. Manual notes or memory alone won't satisfy claim investigators.
Carriers blame you for damage; you blame them. Without timestamped inspection records, you can't prove whether damage occurred during packing or in transit.
Different staff members inspect items using different criteria, creating gaps in documentation and making it difficult to establish what was actually verified before shipment.
Paper checklists, verbal confirmations, or informal visual checks create no tamper-proof record. There's no way to verify what was inspected, when, or by whom.
A single photograph shows a moment in time but doesn't demonstrate the thorough inspection process. It can't prove how carefully items were examined or what specific checks were performed.
Without cryptographic sealing, inspection records can be questioned as modified or unreliable. Courts and insurers increasingly demand tamper-proof documentation.
Inspection notes live in spreadsheets, quality control software, or loose files with no unified timestamp or certification, making it difficult to retrieve and present coherent evidence.
Records created after the fact lack the credibility of contemporaneous documentation. Delays between inspection and recording create doubt about accuracy.
PackProof records the complete inspection process in real time and seals it with SHA-512 cryptographic certification. This creates tamper-proof, legally defensible records that satisfy insurance companies, courts, and dispute investigators.
Record the full inspection process as it happens, capturing item condition, any defects, and the thoroughness of your checks. Video evidence carries far more weight than static documents in disputes.
Each inspection video is cryptographically sealed with an immutable timestamp, proving it hasn't been altered. This certification satisfies insurance claim investigators and legal standards for evidence admissibility.
When a dispute arises, retrieve the sealed inspection record immediately. Present documented proof of condition to insurers, carriers, or customers without delay.
When both you and the carrier have identical, sealed evidence of condition at dispatch, liability becomes clear. Damage claims resolve faster and in your favour when you can prove pre-transit condition.
Position PackProof recording devices at packing stations or quality checkpoints where final inspections occur. Configure team member assignments so inspection activity is tracked by individual.
While recording, perform your standard inspection checks—examine for damage, verify component presence, confirm packaging integrity. The video captures the complete inspection process in real time.
Once inspection is complete, seal the video recording in PackProof. The system assigns a SHA-512 hash and immutable timestamp, creating tamper-proof evidence of what was inspected and when.
If a customer claims damage or an insurer requests evidence, retrieve the sealed inspection video from PackProof. Present the cryptographically certified record as proof of pre-shipment condition.
Create sealed, cryptographically certified records of pre-shipment condition. Resolve disputes faster and satisfy insurance claims. Start your free trial—no credit card required.