Most shipping disputes hinge on what happened before the carrier took control. Capture certified, timestamped video evidence of goods at dispatch to settle claims with irrefutable proof.
When a customer claims goods arrived damaged, carriers blame the shipper. When items go missing, no one can prove what left your facility. The moment between packing completion and carrier pickup is the critical evidence gap that loses disputes.
Carriers routinely reject damage claims by arguing the damage occurred during your packing, not transit. Without timestamped visual evidence of goods at dispatch, you cannot prove the shipment was undamaged when you handed it over.
A customer claims they received the wrong item or fewer units than ordered. Your packing records show what went in, but if the box was repacked or tampered with before dispatch, you lack proof of what actually left your facility.
Insurers demand proof the shipment was in good condition at the point of handoff to the carrier. Static photos taken hours earlier are not timestamped evidence. Video without cryptographic certification is easy to challenge in disputes.
Manual inspections and handwritten notes are not defensible in chargebacks or litigation. You need certified, tamper-proof visual records showing exact condition, who performed the inspection, and when—down to the second.
Most operations complete packing, then move boxes to a staging area where they sit until pickup. No systematic recording happens at the moment of handoff. The assumption is packing completion equals dispatch readiness, but boxes can be damaged or opened between these steps.
A warehouse team member visually inspects boxes before they go on a truck, but no video or certified timestamp exists. If a dispute arises weeks later, memory fades and there is no legal-grade evidence to back up what that person observed.
Some facilities take photos of items at dispatch, but these files can be edited, compressed, or reordered without detection. Without cryptographic hashing and immutable timestamps, photos are easy to challenge as altered or out of sequence.
Once a shipment leaves your dock, the carrier's account of what happened becomes the default story. If you cannot produce certified visual evidence from the moment before they took control, disputes default in their favour or against your insurance claim.
High-value or regulated shipments often require documented proof of goods condition at departure. Many facilities lack the system to generate audit-ready, timestamped visual records that satisfy compliance officers or external auditors.
PackProof records video at the dispatch station and seals each recording with SHA-512 cryptographic certification and an immutable timestamp. This creates tamper-proof evidence of exactly what left your facility, when, and in what condition—legally defensible in any dispute.
Every shipment is recorded on video at dispatch with a cryptographic seal and exact timestamp. When a carrier claims damage occurred in transit, you have certified proof the goods left your facility in good condition, shifting liability where it belongs.
Insurers immediately accept SHA-512 sealed video as proof of condition at handoff. You no longer waste weeks gathering photos or affidavits; the certified record speaks for itself and accelerates claim approval.
Video evidence of the item in correct condition, correct quantity, and correct packaging, all sealed and timestamped, is nearly impossible for customers to dispute in chargeback claims. You can confidently fight false claims with cryptographic proof.
Every dispatch is logged with role-based access, secure timestamps, and tamper-proof records. When auditors or investigators ask what left your facility, you have an immutable, legally defensible evidence trail.
Designate a packing station or zone where your team performs final inspection before carrier pickup. Install a PackProof camera at this station to record every shipment in its final dispatch-ready state. Configure the station in your PackProof dashboard with role-based access so only authorised personnel can operate it.
As each box or pallet arrives at dispatch, the team member starts a recording on PackProof. They show the item label, open or turn the package to display condition, contents, and any seals or security measures. The recording captures the full visual inspection in one continuous take.
Once the inspection is complete, PackProof automatically seals the recording with SHA-512 cryptographic certification and an immutable timestamp. This creates tamper-proof proof of what was shipped, the condition it was in, and the exact moment it left your control. The sealed record is stored securely in the cloud.
If a customer claims damage, the carrier disputes liability, or an insurance claim is filed, instantly retrieve the sealed dispatch video from your PackProof dashboard. Share the certified evidence with insurers, carriers, or chargeback teams. The cryptographic seal and timestamp make the evidence legally defensible and extremely difficult to contest.
PackProof makes it simple to seal timestamped, tamper-proof proof of condition at every dispatch. Start your free trial now—no credit card required—and see how sealed evidence stops disputes before they start.