Capture sealed video evidence that items are complete and undamaged at the moment of dispatch. Resolve disputes instantly with cryptographically certified records.
Once a package leaves your facility, disputes over damage, missing items, or incomplete orders become costly and difficult to resolve. Without certified evidence captured during packing, you're left defending claims based on memory and assumptions.
Manual inspections leave no documented proof that items were actually checked or what condition they were in when sealed. Customers and carriers can claim items arrived damaged when you have no way to prove they left your facility intact.
Each claim requires investigation, communication with customers and carriers, and potential refunds or replacements. Without evidence, you often lose these disputes regardless of whether the damage occurred during packing or transit.
Shipping carriers routinely reject liability claims when you cannot prove items were undamaged at dispatch. Your insurance claims are also denied without documented evidence of condition at the moment of handoff.
Without systematic verification records, you cannot identify patterns in defects, incomplete orders, or packing errors. This means problems persist undetected until customers complain.
Staff may visually inspect items before packing, but this creates no timestamped, verifiable record. There is no way to prove when the inspection occurred or what was actually checked.
Photos taken manually can be questioned about timing, angle, and authenticity. Without cryptographic certification, it is impossible to prove a photo was taken at a specific moment and has not been altered.
Quality checks often happen before packing, creating a gap where damage can occur during the packing process itself. By the time items reach the customer, you cannot prove when the defect originated.
Different warehouses and staff use different (or no) inspection methods. This inconsistency means some shipments have basic records while others have none, creating liability exposure across your network.
When disputes arise weeks or months later, inspection notes and photos have been deleted, misfiled, or are simply unavailable. By then, it is too late to retrieve proof of condition.
PackProof records video evidence of each item during packing and seals it with SHA-512 cryptographic hashing and an immutable timestamp. This creates legally defensible proof of exactly what was packed, its condition, and when.
Every recording is sealed with SHA-512 certification and an immutable timestamp. This cryptographic proof means disputes cannot be won by claiming the evidence was altered, staged, or incorrect about timing.
When a customer claims an item arrived damaged, you can retrieve the sealed recording in seconds and show exactly what condition it was in when sealed. Disputes that once took days or weeks to resolve are settled immediately.
Shipping carriers accept sealed video evidence as proof that items were undamaged at handoff. Your insurance and carrier liability claims are approved rather than rejected, recovering losses that were previously written off.
Sealed records create an audit trail across all packing stations. You can now identify patterns—which staff, shifts, or product types have the most defects—and fix problems before they reach customers.
Install PackProof recording at each packing station where items are assembled and inspected. Configure role-based access so quality staff, packers, and supervisors can all view sealed evidence when needed.
As each item is unpacked, inspected, and placed into the shipment box, PackProof captures video evidence. Staff can verbally confirm condition (undamaged, complete, correct item) on video for an additional layer of documentation.
Once packing is complete and the box is sealed for shipping, press 'Seal' in PackProof. The system generates a SHA-512 cryptographic hash of the recording and captures an immutable timestamp, creating tamper-proof evidence.
If a customer claims damage or missing items, instantly retrieve the sealed recording from your secure cloud storage. Present this certified evidence to the customer or carrier—most disputes are resolved immediately with video proof of condition at dispatch.
Try PackProof free for 14 days. Record sealed video evidence of every item before shipping, and resolve disputes instantly with certified proof of condition. No credit card required.