Document condition and temperature compliance at dispatch. Sealed photos and videos prove freshness, packaging integrity, and compliance — defensible evidence when disputes arise.
Perishables are high-risk shipments. Once a food or beverage order leaves your facility, you have no visibility into transit conditions, handling, or arrival state. Without documented evidence of the packed condition at dispatch, you cannot defend against claims of spoilage, contamination, or incorrect contents.
Customers claim products arrived spoiled, but you have no photo or video evidence of the sealed, chilled condition at shipment. You cannot prove the product was properly packed, iced, or refrigerated when it left your warehouse.
Regulatory bodies and retailers demand proof that perishables were packed and stored at the correct temperature. Without timestamped photo and video documentation, you cannot demonstrate compliance with food safety standards or contractual requirements.
Customers return opened, partially-consumed, or deliberately-damaged food products and claim they arrived defective. Without sealed evidence of the original packed state, you absorb the cost and liability.
When carriers mishandle perishable shipments, they deny responsibility without clear visual evidence of condition at handover. Your photos and videos at dispatch become the only proof of what left your facility and in what state.
Packing slips and temperature logs record data points, but no photos or videos capture the actual sealed condition. A verbal confirmation of 'ice pack added' is not evidence.
Once the carrier collects the box, you lose control of the narrative. Without video or photo documentation of the exact condition at handover, carriers can claim the product was already damaged or improperly packed.
Food safety regulators and customers assume perishables are fragile and temperature-sensitive. Without visual proof at dispatch, assumptions shift against you — the shipper — not in your favour.
Certifications (cold-chain, HACCP, food safety) require documented procedures, but photos and videos of actual compliance are rarely captured. Audits and disputes rely on manual records that lack visual authority.
Shipping insurers demand proof of what was packed and how it was protected. Without timestamped, cryptographically sealed photo and video evidence at dispatch, claims are rejected as unsubstantiated.
Capture sealed photos and videos of your perishable packing process. Each piece of evidence is cryptographically certified with SHA-512 hashing and an immutable timestamp, creating tamper-proof records that are legally defensible and instantly retrievable for dispute resolution.
Take photos and videos of the sealed, chilled, or frozen condition of the shipment at the moment of handover. The cryptographic seal proves the condition has not been altered — admissible evidence in any dispute.
Capture photo evidence of ice packs, temperature tags, or insulation immediately before sealing. Video walk-arounds can document the chilled storage environment. Sealed timestamps prove compliance was followed on the date and time required.
When a carrier claims they received a damaged product, your sealed photo and video evidence from dispatch proves otherwise. No dispute about 'who damaged it' — your evidence shows the exact state it left your facility.
Sealed photos and videos of the original packed condition are powerful fraud deterrents. If a customer returns an opened or deliberately-damaged product, your evidence proves the condition at shipment — protecting revenue and reducing false claims.
Before packing begins, take photos of raw ingredients or finished products in storage to establish baseline condition. Document any visible defects, discoloration, or damage. These sealed photos create the first layer of proof that products began in good condition.
As the order is packed, capture photos of ice packs, thermal liners, and insulation placement. Record a short video of the packing process if your workflow includes sealing, wrapping, or layering. These photos and videos prove temperature-control measures were applied and are timestamped evidence of compliance.
Once packed and sealed, take a final photo of the closed, sealed box from multiple angles. If required, record a short video showing the intact seals and any tamper-evident markers. All photos and videos are automatically sealed with SHA-512 certification at capture.
At dispatch, photograph or briefly video the handover to the carrier. Capture the box condition, carrier signature (if applicable), and any tracking labels. This timestamped, sealed evidence proves the product left your facility in the documented condition and establishes the point of carrier responsibility.
PackProof's free plan includes photo capture and evidence sealing for 3 team members. Upgrade to Pro to unlock video capture and bulk actions for full workflow integration. Begin documenting your food and beverage packing with sealed, timestamped evidence — no credit card required.