Document the condition of inbound goods at acceptance with certified video evidence. Complete your chain of custody from dispatch through delivery with tamper-proof records.
Most businesses meticulously document outbound packing but leave receiving unmonitored. When disputes arise over inbound goods condition, you lack the evidence to prove what arrived versus what was received.
Without documented inspection, you cannot prove whether damage occurred in transit or existed before delivery. Suppliers and carriers both claim the goods were fine when they left—but you have no evidence to support either position.
Manual inspection notes or photos taken hours after arrival create gaps and reliability questions. Carriers demand proof within days; without immediate, certified documentation, claims expire while you scramble to reconstruct what happened.
Carriers reject claims without contemporaneous video evidence showing damage at point of acceptance. A verbal complaint or handwritten note carries no weight; you absorb the loss because your documentation is insufficient.
Suppliers deny responsibility for defects if you cannot prove condition on receipt. Without timestamped, sealed evidence, discussions become finger-pointing exercises and you lose negotiating power.
Inbound goods are processed quickly to clear docks and get stock into inventory. Systematic documentation is seen as a bottleneck rather than protection, so receiving staff focus on speed over evidence capture.
Unlike outbound packing, there is no industry expectation for certified receiving records. This creates a culture where verbal acceptance is considered sufficient, even though it proves nothing in a dispute.
Warehouse managers worry that filming or inspecting every inbound shipment will create bottlenecks and reduce throughput. The cost of a dispute is treated as less urgent than keeping goods moving.
Logistics partners deliver goods and sign off on condition. Without your own evidence captured at the same moment, you are arguing against their records rather than providing your own proof.
Many organisations document outbound evidence but treat inbound as a separate function with different standards. The chain of custody breaks because the two halves do not speak the same documentation language.
PackProof captures video at the moment of inbound acceptance and seals it with SHA-512 certification and immutable timestamps. This creates a legally defensible record that completes your chain of custody and gives you proof carriers cannot dispute.
Video sealed at the moment goods enter your facility creates irrefutable evidence of what arrived. Carriers cannot later claim goods were perfect when handed over; your certified record proves the actual state.
Certified video evidence is accepted by insurance companies and logistics dispute panels. With timestamped, tamper-proof footage, you recover costs for transit damage instead of absorbing them.
Sealed evidence of condition at receipt shifts leverage in your favour. Suppliers cannot deny responsibility when your certified record shows defects were present on arrival; negotiations conclude faster.
When outbound packing evidence links to inbound receiving evidence, you have a complete documentary record from dispatch to delivery. This unified chain proves responsibility at each handoff point.
When a shipment arrives at your dock, initiate PackProof recording before unpacking or handling. Capture the external condition of cartons, packaging seals, and any visible damage in the footage.
Perform your normal receiving inspection—open packages, count items, check for damage—while the camera records. Your staff works normally; the video simply documents what they find.
Once inspection is complete, seal the video recording in PackProof. The system assigns a SHA-512 hash and immutable timestamp, creating certified evidence that cannot be altered or questioned.
Store receiving evidence alongside your outbound packing records. When a dispute arises, you can trace the complete journey: what you packed, what the carrier received, and what arrived at destination.
Capture certified receiving evidence with PackProof and complete your chain of custody. Test the platform free for 14 days with 3 team members and 5 GB storage—no card required.