Document every scratch, dent, and fluid leak at dispatch with certified walk-around videos and photos. Create tamper-proof evidence that protects your fleet against false damage claims.
Fleet managers and rental operators lose thousands annually to damage disputes when handover condition isn't properly recorded. Without certified evidence of what left your lot, customers can claim pre-existing damage was caused during their rental, and you have no defence.
Renters claim dents and scratches were already present when they collected the vehicle. Without timestamped, sealed evidence of condition at dispatch, you cannot prove otherwise and must absorb the repair cost.
When a vehicle returns damaged, insurers demand proof of pre-rental condition. Handwritten notes or casual smartphone photos lack the cryptographic certification needed to substantiate claims, leaving you unprotected.
Customers dispute whether a scuff or dent existed at dispatch or occurred during their use. Photos and videos without immutable timestamps are easily dismissed as unreliable evidence in dispute resolution.
When a vehicle is handed over without sealed, timestamped documentation, you cannot establish a clear before-and-after record. This gap in evidence weakens your position in damage liability disputes.
Most fleet operations rely on printed checklists or verbal handovers. These produce no verifiable evidence and cannot be cryptographically sealed to prove they were created at a specific moment.
Standard phone photos lack metadata integrity and can be edited or backdated. Without cryptographic hashing and immutable timestamps, they carry no weight in dispute resolution or insurance claim substantiation.
Time pressure during vehicle handover means staff often skip full condition walk-arounds. Without a structured process to capture photos and videos of every angle, damage claims later become he-said-she-said disputes.
Evidence files stored on personal phones or unencrypted USB drives can be lost, modified, or challenged as unreliable. Without secure, immutable storage and tamper-proof certification, evidence has minimal legal value.
Generic overview photos fail to capture the true extent of minor damage. Without detailed, certified close-up photos and videos showing damage severity, customers can dispute the baseline condition or liability for repairs.
PackProof seals every dispatch inspection with SHA-512 cryptographic certification and immutable timestamps. Capture walk-around videos documenting the entire vehicle exterior, plus detailed photos of any existing damage. Every piece of evidence is legally defensible.
Record a complete video walk-around of the vehicle exterior, interior, and condition at handover. PackProof seals the video with a cryptographic hash and timestamp, creating unquestionable proof of condition at the moment of dispatch.
Capture high-resolution photos of existing dents, scratches, fluid leaks, or wear. Each photo is sealed with SHA-512 certification and an immutable timestamp, giving you precise, legally admissible evidence of pre-existing condition.
When a customer disputes damage, retrieve your sealed dispatch photos and videos in seconds. Present the certified evidence with unalterable timestamps to prove what condition the vehicle was in when it left your lot.
Insurance companies and legal teams accept PackProof's SHA-512 certified photos and videos as tamper-proof evidence. Use sealed dispatch documentation to substantiate claims, refute false damage allegations, and recover repair costs.
Before the vehicle leaves your lot, have staff record a certified walk-around video covering all exterior angles, interior condition, odometer, fuel level, and any pre-existing damage. PackProof seals the video immediately with SHA-512 cryptographic hashing and an immutable timestamp.
Take sealed photos of any existing dents, scratches, worn tyres, or fluid leaks. Document damage severity from multiple angles. Each photo is cryptographically sealed at the source, creating irrefutable proof of condition before the customer takes the vehicle.
Have the customer review the sealed dispatch photos and video, then acknowledge they accept the vehicle condition. PackProof timestamps this acknowledgement, creating a clear handover record that the customer accepted the vehicle in documented condition.
When the vehicle is returned with new damage, pull your sealed dispatch photos and videos from PackProof's secure storage. Present the certified evidence with unalterable timestamps to prove what damage existed at dispatch versus what occurred during the rental, and dispute the claim with confidence.
PackProof's free tier includes photo capture and evidence sealing for up to 3 team members. Begin documenting vehicle dispatch condition with certified walk-around videos and photos, then upgrade to Pro for video capture and bulk evidence management across your entire fleet. No credit card required — start your free trial now.