Customers claim the box arrived empty — certified evidence proves otherwise. Record every item packed, seal the footage with SHA-512 verification, and shut down fraudulent refund claims before they cost you.
Fraudulent claims that a package arrived empty are rising across ecommerce. Without evidence of what was actually packed, sellers are forced to absorb refunds, replacement costs, and chargeback fees — even when the order was fulfilled correctly.
When a customer insists the parcel contained nothing, most sellers have no way to dispute it. The refund gets processed, the stock is lost, and the fraudster keeps the product.
Payment processors side with the buyer when sellers cannot produce evidence that the item was in the box. Each disputed transaction carries fees on top of the lost revenue.
Serial fraudsters learn which retailers lack packing evidence and target them repeatedly. Without a system to flag and counter these claims, losses compound month after month.
Warehouse managers, customer service staff, and finance teams all get pulled into investigating whether the order was actually packed. Hours are spent on disputes that could be resolved in seconds with video proof.
Most warehouses rely on pick lists and scan logs — neither of which proves the item was physically placed inside the parcel. Without a visual record, the customer's word stands unchallenged.
Static images taken on a phone lack timestamps, context, and chain-of-custody integrity. Dispute teams and payment processors often reject them as insufficient or potentially staged.
Even when an order is marked as fulfilled in the WMS, there is no link between the shipment record and evidence of the actual contents. The data says it shipped — it doesn't say what was inside.
Marketplace and payment processor policies assume the customer is telling the truth. The burden of proof falls entirely on the seller, who rarely has the evidence to meet it.
Even when packing footage exists, there is no way to prove the recording hasn't been edited or created after the fact. Without cryptographic verification, evidence credibility is undermined.
PackProof gives your team the tools to record, verify, and retrieve proof of every item packed — making it impossible for fraudsters to claim the box was empty.
Every order is recorded on video as it's packed. The footage shows each item being placed into the box, leaving no room for a false claim that the parcel was empty.
Each video is cryptographically sealed the moment it's captured. The hash proves the footage hasn't been tampered with, giving it the integrity that dispute teams require.
Search by order number, tracking ID, or date to pull up the sealed recording within seconds. Your team can respond to fraudulent claims the same day instead of spending a week investigating.
Once customers learn that every order is recorded and certified, fraudulent claims drop sharply. The existence of the system itself discourages repeat offenders from trying.
As your team packs each order, PackProof captures continuous video at the packing station. The camera records every item being placed into the box alongside the packing slip or order label.
The moment the recording finishes, PackProof generates a SHA-512 cryptographic hash and locks in an immutable timestamp. This seal proves exactly when the footage was created and that it hasn't been modified since.
When a customer submits a refund request claiming the box arrived empty, search for the order in PackProof. The sealed video is instantly available, showing the complete packing sequence for that specific shipment.
Share the certified recording with your payment processor, marketplace, or customer service team. The tamper-proof video and cryptographic seal provide the standard of evidence needed to deny the fraudulent claim and recover your revenue.
Start recording and certifying every order today. PackProof's free trial gives you everything you need to build tamper-proof evidence that shuts down false refund claims.