False non-receipt claims cost online retailers billions each year. Certified packing evidence proves exactly what was shipped, turning every chargeback into a winnable dispute.
A customer claims their order never arrived — or that the box was empty. Without evidence of what was actually packed, merchants are left paying for goods they genuinely shipped.
When a buyer files a non-receipt claim, delivery confirmation only proves a parcel arrived — not what was inside. Payment processors almost always side with the cardholder.
Fraudsters learn which merchants lack packing evidence and target them repeatedly. Without a way to flag and prove repeat false claims, the same bad actors drain revenue month after month.
A signed-for package demonstrates someone accepted a box. It says nothing about whether the correct items were inside, leaving a gap that dishonest buyers exploit with ease.
Every false claim triggers a chain of investigation — customer service emails, warehouse checks, carrier enquiries — that pulls staff away from fulfilling legitimate orders.
Most warehouses track inventory and shipping separately. There is no verifiable record connecting specific items to a specific parcel at the moment it was sealed.
Card networks and marketplace platforms default to protecting the purchaser. Merchants bear the burden of proof, yet rarely have evidence that meets the required standard.
Phone photos with no timestamp verification or chain of custody are trivial to challenge. Dispute teams know these images can be taken at any time and of any order.
Traditional fraud tools flag suspicious accounts based on historical patterns. By the time a repeat offender is identified, the merchant has already absorbed multiple losses.
Logistics providers guarantee delivery of a parcel, not its contents. Once the tracking shows delivered, the carrier's obligation ends — and the merchant is on their own.
PackProof creates a tamper-proof, time-stamped record of every item packed into every parcel. When a buyer claims non-receipt, you respond with undeniable proof.
Video evidence sealed with a SHA-512 cryptographic hash shows the exact contents of each parcel. The hash confirms the recording has not been altered since capture.
Every sealed record carries an immutable timestamp. Cross-reference it with your shipping label to prove the items were packed and dispatched together.
Search by order number, tracking ID, or date to pull up the relevant packing record in seconds — no digging through folders or asking warehouse staff to recall events.
When customers know every order is recorded and certified, the incentive to file a false claim disappears. Prevention is always cheaper than resolution.
At the packing station, start a recording that captures each item being placed into the parcel. The camera shows the product, quantity, and condition before the box is closed.
PackProof automatically generates a SHA-512 hash the moment recording ends. This seal guarantees the footage cannot be modified, replaced, or backdated.
Associate the sealed recording with the corresponding order ID and carrier tracking number. This creates a direct, searchable chain from purchase to parcel.
When a buyer disputes the order, pull up the certified evidence instantly. Submit the sealed video, hash certificate, and timestamp directly to your payment processor or marketplace.
Create your free PackProof account and start sealing packing evidence in minutes. No credit card required — your first 5 GB of certified recordings is on us.