Document every piece individually with sealed photos and videos. Create tamper-proof records that protect you against loss, theft, and dispute claims on shipments worth hundreds or thousands of pounds.
Jewellery shipments demand absolute certainty. A missing stone, damaged setting, or disputed authenticity claim can result in thousands lost — and without sealed evidence of what was actually packed, you're left defending yourself against the customer's account.
When a customer claims a ring arrived with a scratched band or a missing stone, you have no documented evidence of its condition when it left your facility. Without photo and video records sealed at the moment of packing, the dispute defaults to he-said-she-said.
High-value items attract fraudulent returns and insurance claims. A customer may claim an item never arrived or arrived damaged when it left your warehouse intact. Unsealed or easily-altered packing notes provide no legal defense.
Payment processors and insurance carriers demand proof that items were packed correctly and shipped in declared condition. Photographs or video footage without cryptographic certification are easily questioned in disputes and often rejected by insurers.
Many jewellery businesses operate under insurance policies or supplier agreements that require documented evidence of packing and condition. Manual checklists or unverified images don't meet these contractual standards, leaving you exposed to policy denials.
Jewellery pieces worth £500–£5,000+ trigger disproportionate numbers of damage and loss claims — both legitimate and fraudulent. The financial incentive to dispute or misrepresent condition is significantly higher than with standard goods.
Unlike a dented box, jewellery condition (scratches, stone setting, alignment) is open to interpretation. Without sealed, timestamped visual evidence, you cannot objectively prove what state the item was in when it left your control.
Handwritten notes, unsigned photographs, or standard packing slips can be challenged as incomplete or fabricated. They lack the cryptographic integrity and immutable timestamp that courts, insurers, and payment processors expect from high-value evidence.
If a package is lost or arrives damaged in transit, carriers automatically deny claims unless you provide indisputable proof of condition before handover. Unsealed photos don't meet carrier or insurance standards for liability defence.
Jewellery often changes hands between packers, quality checkers, couriers, and final carriers. Without sealed video or photo evidence at each handover point, it's impossible to prove who was responsible if something goes wrong.
PackProof seals every piece of evidence — photos and videos alike — with SHA-512 cryptographic hashes and immutable timestamps, creating legally defensible records that insurance companies, payment processors, and courts recognise as tamper-proof.
Capture close-up photographs of each piece before packing: front and back views, any existing marks or condition notes, and stone clarity. Each photo is immediately sealed with a cryptographic hash and timestamp, proving exactly what you packed and when.
Record the entire packing workflow for high-value shipments — placement of items in protective materials, sealing of inner packaging, and final box closure. Sealed video creates an unbreakable chain of evidence that shows no tampering occurred during your control.
When a customer claims damage, loss, or wrong item, retrieve sealed photos and videos within seconds. The cryptographic seal and immutable timestamp prove the item's condition at the moment it left your facility — evidence that insurers and payment processors will not contest.
Sealed photo and video evidence meets the documentation standards required by insurance carriers and shipping insurers. Recover losses faster and avoid denials based on insufficient proof — your sealed records are legally admissible.
Use PackProof to capture a minimum of two photos of each piece (front and back, or full detail and any marks). Include any custom notes on condition, hallmarks, or stone settings. Each photo is sealed immediately with a SHA-512 hash and exact timestamp.
Film the placement of the item into protective materials — tissue wrap, jewellery boxes, padding — and the sealing of inner packaging. Sealed video evidence documents your packing standard and proves no tampering occurred. You can also capture photos of the sealed inner box for additional confirmation.
Take sealed photos of the completed outer package, shipping labels, and any visible seals or security tape. This establishes the chain of custody and confirms the package left your facility in the documented condition.
When the courier or freight handler collects the package, photograph or video the handover. Sealed evidence of the package in the carrier's hands proves your responsibility ended at that point and creates a clear chain of custody for any transit damage.
Start sealing photos and videos of your high-value items with cryptographic certification. PackProof's free trial includes 3 team members and 5 GB of storage — enough to document dozens of shipments and build your evidence library.