Cosmetics brands face wardrobing fraud and damage claims on every shipment. Sealed photo and video evidence proves exactly what was packed and its condition, turning disputes into closed cases.
Beauty and cosmetics brands lose millions annually to wardrobing — customers purchasing products, using them, then claiming damage or non-receipt. Without certified proof of condition at packing, you absorb chargebacks, refunds, and replacement costs.
Customers buy premium skincare, makeup, or fragrance, use the product, then claim it arrived damaged or wasn't included in the shipment. Without sealed photo and video evidence of the product condition before dispatch, you have no defense against chargeback disputes.
When a customer claims a palette arrived shattered or a serum leaked, your team has only invoice numbers — not proof of what the package actually contained or how it was sealed. Photo and video documentation at the moment of packing creates the evidence you need.
Beauty products are high-chargeback categories because customers exploit the lack of visible evidence. Without timestamped, cryptographically sealed records, payment processors side with the cardholder, and you lose the dispute and the product cost.
Your returns department cannot distinguish between genuine damage and wardrobing without baseline evidence. Photo and video records from the packing stage let you compare condition at dispatch against condition on return, exposing false claims.
Unlike opaque goods in boxes, cosmetics (bottles, compacts, palettes) are delicate and easily photographed. Customers know they can claim breakage, leakage, or non-receipt because without sealed evidence, retailers have no way to prove otherwise.
A $60 skincare set costs $5 to ship. The gap between product value and shipping cost creates incentive for wardrobing — use the product and file a claim, knowing the retailer will often refund to avoid chargeback fees and reputation damage.
A staff member's handwritten note or a casual photo taken on a phone is not certified evidence in dispute resolution. Payment processors and chargeback teams require tamper-proof, timestamped documentation that proves exactly what was packed, when, and by whom.
Even if you pack carefully, customers claim your packaging failed. Without video of the sealing and loading process, or photos documenting the sealed condition before handoff to the carrier, you cannot prove the product or package were intact at dispatch.
Different team members use different photo angles, lighting, or completeness. This inconsistency weakens your defense — arbiters see gaps in your evidence and assume you are hiding something, even if you are not.
PackProof seals photos and videos of your packing process with SHA-512 cryptographic hashes and immutable timestamps, creating legally defensible evidence that a product was packed, intact, and properly sealed before the carrier took possession.
Capture close-up photos of each item before packing — showing labels, condition, seals, and packaging integrity. These photos are cryptographically hashed and timestamped at the moment of capture, creating proof no one can alter or dispute.
Record videos of the packing, sealing, and handoff process to show exactly how the package was prepared and sealed before the carrier collected it. Video and photo evidence together prove the package was undamaged and properly secured at dispatch.
When a customer disputes a charge, retrieve sealed evidence in seconds — not hours or days. Download the timestamped photos and videos, and submit them to the payment processor as tamper-proof proof that the cosmetics were packed and sealed correctly.
Compare sealed photos from packing against photos of items returned. If a palette was sealed and intact at dispatch but arrives 'broken' after the customer had it for weeks, the evidence clearly shows the damage occurred post-purchase, not during shipping.
Use the PackProof app to capture close-up photos of the cosmetics item, label, and any protective packaging (bubble wrap, foam inserts, branded boxes). Each photo is instantly sealed with a SHA-512 hash and timestamp, creating immutable proof of the product condition.
Once items are placed in the shipping box, record a video showing the packing materials being arranged, any protective seals or tape applied, and the final sealed state. This video evidence proves how the package was secured and that nothing was damaged or omitted during the packing phase.
Take a final photo of the sealed, labelled box before handing it to the carrier. Include the shipping label and any tamper-evident seals in the frame. This photo and the earlier video together create a complete, sealed visual record of the product's journey from your hands to the carrier's.
All photos and videos are stored securely in the PackProof cloud, indexed by order and accessible by your whole team. When a chargeback or return dispute arrives, pull the sealed evidence in seconds and use it to defend your claim or compare against returned items.
Seal every packing decision with photo and video evidence. Try PackProof free for 14 days — no card required, no setup needed. Begin capturing tamper-proof proof of packing and close damage claims and chargebacks for good.